Dwain Finner
Nanaimo,BC
Overview
26
26
years of professional experience
Work History
Service Manager
Canem Systems
11.2017 - Current
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Field Service Electrician
Canem Systems
12.1998 - 11.2012
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
Education
Red Seal Electrician - Electrical Apprenticeship
Camosun College
Victoria, BCSkills
- After-sales support
- Strategic business planning
- Multiple Priorities Management
- Customer Service Management
- Work Planning and Prioritization
- Workplace Safety
- Relationship Building
- Project Planning
- Shift Scheduling
- Regulations Compliance
Timeline
Service Manager
Canem Systems
11.2017 - Current
Field Service Electrician
Canem Systems
12.1998 - 11.2012
Red Seal Electrician - Electrical Apprenticeship
Camosun College