Overview
Work History
Education
Skills
Timeline
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Dwain Finner

Nanaimo,BC

Overview

26
26
years of professional experience

Work History

Service Manager

Canem Systems
11.2017 - Current
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.

Field Service Electrician

Canem Systems
12.1998 - 11.2012
  • Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
  • Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
  • Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
  • Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
  • Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.

Education

Red Seal Electrician - Electrical Apprenticeship

Camosun College
Victoria, BC

Skills

  • After-sales support
  • Strategic business planning
  • Multiple Priorities Management
  • Customer Service Management
  • Work Planning and Prioritization
  • Workplace Safety
  • Relationship Building
  • Project Planning
  • Shift Scheduling
  • Regulations Compliance

Timeline

Service Manager

Canem Systems
11.2017 - Current

Field Service Electrician

Canem Systems
12.1998 - 11.2012

Red Seal Electrician - Electrical Apprenticeship

Camosun College

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Dwain Finner