Denise Dupen
Red Deer,AB
Summary
Professional in customer experience, skilled in enhancing client satisfaction and loyalty. Strong background in resolving issues, implementing feedback, and improving processes. Effective team collaborator, adaptable to changing needs, and driven to achieve results. Proficient in communication, problem-solving, and customer relationship management.
Overview
18
18
years of professional experience
Work History
Customer Experience Associate
Scotiabank
09.2021 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on use of banking website and mobile apps.
Omni Channel Specialist
Best Buy
01.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Wal-Mart
01.2009 - 12.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Fitting Room Associate
Wal-Mart
01.2007 - 12.2009
Education
Tax Academy I -
H&R Block Tax Academy
Red Deer, Alberta12-2018
Business Administration Diploma - Accounting
Red Deer Polytechnic
Red Deer, Alberta06-2011
Skills
- Problem resolution
- Cash handling and management
- Exceptional customer service
- Verbal and written communication
- Organization skills
- Multi-line phone operation
- Scheduling and calendar management
Careerfocus
Administration and Customer Service
Formaleducationandtraining
- H&R Block Tax Academy, Red Deer, Alberta, 08/01/18
- Career Assistance Network, Red Deer, Alberta, 08/01/17
- Red Deer Polytechnic, Red Deer, Alberta, 08/01/11
References
REFERENCES PROVIDED AT INTERVIEW
Timeline
Customer Experience Associate
Scotiabank
09.2021 - Current
Omni Channel Specialist
Best Buy
01.2020 - 12.2020
Customer Service Representative
Wal-Mart
01.2009 - 12.2016
Fitting Room Associate
Wal-Mart
01.2007 - 12.2009
Tax Academy I -
H&R Block Tax Academy
Business Administration Diploma - Accounting
Red Deer Polytechnic
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