Komalpreet Kaur
Peterborough,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Experience Associate
Walmart
04.2023 - Current
- Asked customers questions to determine, verify and solve common problems.
- Looked for additional ways to expand products to customers by upselling new products and services.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Suggested operational improvements to enhance quality, improve production times and reduce costs.
Education
High School Diploma -
Fleming College
Peterborough, ON08.2024
Shemrock Senior Secondary School
Mohali Punjab India06.2022
Skills
- Problem Resolution
- Safety Regulations
- Customer Complaint Resolution
- Product Knowledge
- Customer Service
- Team Collaboration
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Native or Bilingual
Timeline
Customer Experience Associate
Walmart
04.2023 - Current
High School Diploma -
Fleming College
Shemrock Senior Secondary School
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