Deepti Rai
Calgary,AB
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in ORISSA, CIRYS and INFINNITY with friendly and decisive approach to resolving challenges.
Overview
6
6
years of professional experience
Work History
Front Desk Administrator
Compass Group Canada (CNRL Camp)
08.2023 - Current
- Maintaining and organizing subcontractor MOA document on behalf of CNRL
- Coordinated with service providers to facilitate on-site maintenance and repair work
- Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously
- Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay
- Booking Room Reservation and Flights for employee.
- Maintained personnel records and updated internal databases to support document management.
Front Office Administrator
Civeo (Athabasca Camp)
04.2023 - 08.2023
- Providing administrative support to the Front Office Guest Services (handling reservation and guest inquiries both in person and over the telephone)
- Provide exceptional customer service
- Provided clerical support to company employees by copying, faxing, and filing documents.
Front Desk
Compass Group (T2 Project Rio Tinto)
05.2022 - 03.2023
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
Banquet Captain
Best Western Village Park Inn
04.2021 - 05.2022
- Followed instructions, safety practices and standard operating procedures when performing assigned tasks
- Managed time efficiently to complete all tasks within deadlines
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Front Desk Agent
Best Western Village Park Inn
08.2018 - 03.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Front Desk Agent
Best Western Hotel
08.2018 - 03.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Accounting Receptionist
MC Donald's Head Office Dubai
08.2018 - 03.2022
- Managed time efficiently to complete all tasks within deadlines
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
Education
ANM Nursing -
North Bengal Medical Collage
India Darjeeling01.2010
High School Diploma -
St Josephs School
India Darjeeling01.2008
Skills
- Safety Awareness
- Equipment Monitoring
- Complex Problem-Solving
- Company Quality Standards
- Active Listening
- Hazardous Chemical
- POS System Operation
- Administrative Support
- Office Supplies and Inventor
- Mail Handling
- Recordkeeping and File Management
- Verbal and Written Communication
Certificate
Indigenous Canada (University of Alberta) WIMS, CSTS, CSO, Proficient in using various system-Orissa, CIRYS and Infinnity.
References
References available upon request
Languages
English
Professional Working
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Front Desk Administrator
Compass Group Canada (CNRL Camp)
08.2023 - Current
Front Office Administrator
Civeo (Athabasca Camp)
04.2023 - 08.2023
Front Desk
Compass Group (T2 Project Rio Tinto)
05.2022 - 03.2023
Banquet Captain
Best Western Village Park Inn
04.2021 - 05.2022
Front Desk Agent
Best Western Village Park Inn
08.2018 - 03.2022
Front Desk Agent
Best Western Hotel
08.2018 - 03.2022
Accounting Receptionist
MC Donald's Head Office Dubai
08.2018 - 03.2022
ANM Nursing -
North Bengal Medical Collage
High School Diploma -
St Josephs School
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