Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Cindy Sangster

Kelowna,Canada

Summary

Experienced professional with business ownership, management, accounting, human resources and franchising experience. Demonstrated ability to work collaboratively with a team to execute on a wide variety of business activities. Motivating team leader with strengths in task delegation and performance management. Strong problem solving skills and capable of efficiently communicating challenges to quickly derive solutions. Passion for healthy living, outdoor activities, family time and the Okanagan lifestyle.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Administration Manager, Operations & Finance

Compass Group Canada/Levy Canada
Kelowna, Canada
11.2021 - 06.2025
  • Managed daily administration operations to ensure compliance with company policies and efficiency.
  • Developed effective filing systems to store confidential documents securely.
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
  • Oversaw human resources functions, including recruitment, training, and performance management.
  • Implemented administrative processes to enhance workflow and created SOPs for various units.
  • Collaborated with teams to support strategic initiatives and project objectives.
  • Performed financial settlements for partners in designated units.
  • Participated in weekly financial meetings with unit and regional controllers.
  • Closed off weekly financials in an accurate and timely manner.
  • Streamlined resource optimization across business processes by managing teams effectively.
  • Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
  • Identified and solved problems to enhance management and business direction.

Business Manager

Blooming in Health
Kelowna, Canada
04.2021 - 10.2021
  • Established company goals and objectives to enhance employee productivity and efficiency.
  • Implemented business strategies while evaluating performance in collaboration with upper management.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Recruited employees through job postings, interviews, reference checks, and onboarding processes.
  • Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
  • Recommended process improvements that would reduce costs while increasing productivity.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted regular employee evaluations and compensation reviews, identifying areas for improvement.
  • Maintained strong relationships with customers, vendors, and suppliers to support business operations.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Executive Assistant

Intraline Canada Inc
Kelowna, Canada
09.2020 - 04.2021
  • Managed expense reimbursements and invoices, ensuring accuracy and timeliness of payments.
  • Coordinated project-based work to meet established deadlines and objectives.
  • Conducted research and analyzed data to prepare comprehensive reports and documents.
  • Prepared and edited correspondence, communications, presentations, and various documents.
  • Maintained executives' schedules, appointments, and travel arrangements for optimal efficiency.
  • Monitored and screened incoming communications, responding promptly as necessary.
  • Maintained confidential records and files related to executive operations.
  • Liaised with internal staff across all levels and interacted with external clients effectively.

Office Manager

Pandosy Naturopath Clinic
Kelowna, Canada
08.2019 - 07.2020
  • Executed general accounting and billing services, balancing month-end accounts and enhancing collection procedures.
  • Oversaw office and supplement inventory, managing medical supply stock effectively.
  • Developed and implemented office policies, procedures, and standards to optimize operations.
  • Allocated tasks to administrative staff while monitoring performance for continuous improvement.
  • Facilitated recruitment by posting job openings, conducting interviews, and performing reference checks.
  • Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.

Business Owner/Franchisee

Sangster's Health Centres
Saskatoon, Canada
01.2004 - 01.2018
  • Administered corporate vision to align employee efforts with organizational goals.
  • Planned marketing strategies targeting new clients to drive sales growth.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
  • Managed daily business operations, including scheduling, payroll, accounts receivable/payable, and deposits.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Oversaw inventory control, storefront merchandising, and customer relations initiatives.
  • Coordinated scheduling of conferences and meetings to enhance collaboration.
  • Implemented administrative processes that streamlined operational workflows.
  • Executed HR functions encompassing recruitment, training, and performance management.
  • Participated in trade shows, conventions, and other events related to industry promotion.
  • Managed operations budgeting, accounts payable, and accounts receivable and payroll.
  • Handled customer inquiries and complaints promptly in order to maintain high levels of customer satisfaction throughout the franchise network.

Education

Legal Administrative Assistant -

Saskatoon Business College
Saskatoon
01.1998

Skills

  • Adaptability
  • Budgeting and financial management
  • Document management
  • Multitasking
  • Effective communication
  • Time management
  • Problem solving
  • Leadership
  • Organizational skills

Certification

  • Licensed Franchisee (2004-2010)
  • Certified Nutritional Consultant

Accomplishments

  • New Franchisee of The Year Recipient

Affiliations

  • Lakeridge Preschool Board Member
  • Lakeridge Parent Council Committee
  • Dress for Success Charity Work
  • RCMP Gratitude Project

Timeline

Administration Manager, Operations & Finance

Compass Group Canada/Levy Canada
11.2021 - 06.2025

Business Manager

Blooming in Health
04.2021 - 10.2021

Executive Assistant

Intraline Canada Inc
09.2020 - 04.2021

Office Manager

Pandosy Naturopath Clinic
08.2019 - 07.2020

Business Owner/Franchisee

Sangster's Health Centres
01.2004 - 01.2018

Legal Administrative Assistant -

Saskatoon Business College

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Cindy Sangster