Summary
Overview
Work History
Skills
Education Certifications
Skills Proficiencies
References
Timeline
Generic

Deeandra Brown

Toronto,ON

Summary

Compassionate Personal Care Assistant in training with hands-on experience providing companionship and emotional support to residents, with a persistent and goal-directed individual with a focus to utilize my academic background in the part time / full time position by contributing to the organizational needs of the business.

Overview

11
11
years of professional experience

Work History

Personal Support Worker (Student)

Maynard Nursing Home
Toronto
03.2024 - 05.2024
  • Provided personal care to clients, including bathing, dressing and grooming.
  • Assisted with mobility support, such as walking and transfers from bed to wheelchair.
  • Monitored vital signs, fluid intake and output levels.
  • Served meals to clients and assisted with feeding when needed.
  • Provided companionship by engaging in conversation with the residents.
  • Ensured client rights were respected at all times while providing support.

Concierge

Paragon Security
Toronto
12.2021 - 09.2022
  • Greeted residents and answered their inquiries regarding the condominium services and amenities.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Handled mail and package deliveries, keeping items secure.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

Call Centre Representative

Map Communications
09.2020 - 11.2021
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Relayed and routed critical messages to on-call personnel
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Offered resolutions to de-escalate calls and solve customer issues.

Sales Associate

Sporting Life
11.2017 - 08.2020
  • Greeted customers and provided great customer service.
  • Restocked and organized merchandise
  • Assisted customers with locating specially manufactured shoes
  • Provided customers with comprehensive product details.
  • Conducted inventories on a regular basis to track stock levels.

Crew Trainer

McDonalds
05.2016 - 11.2017
  • Provided exceptional customer service
  • Conducted employee training
  • Coached new and existing employees
  • Managed the floor at times.

General Labourer (Seasonal)

Maple Leaf Foods
07.2017 - 09.2017
  • Worked as a food handler
  • Handled labeling, packaging, and weighing.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

General Labourer (Seasonal)

Maple Leaf Foods
07.2016 - 09.2016
  • Worked as a food handler
  • Handled labeling, packaging, and weighing.
  • Worked with team members to ensure efficient workflow throughout the day.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.

Sales Associate (Seasonal)

BlueNotes
11.2015 - 01.2015
  • Provided great customer service experience in a retail environment
  • Communicated effectively and professionally
  • Handled fitting room coverage
  • Worked as a cashier.

Sales Associate (Seasonal)

BlueNotes
11.2014 - 01.2014
  • Provided great customer service experience in a retail environment
  • Communicated effectively and professionally
  • Handled fitting room coverage
  • Worked as a cashier.

Staff (Seasonal)

Lawrence Heights Community Centre
06.2013 - 09.2013
  • Planned interactive activities with children and teens
  • Presented on relevant topics to youth groups
  • Set manageable goals with students
  • Provided guidance and support to children ages 5-13.

Skills

  • Interpersonal skills
  • Communication skills
  • Organizational skills
  • Multi-tasking skills
  • Prioritization skills
  • Initiative
  • Patient Care
  • Patient Companionship
  • Problem solving skills
  • First aid and safety
  • Team player
  • Positive attitude

Education Certifications

  • Anderson College of Health, Business and Technology - 2024
  • Standard First Aid & CPR - 2023
  • International Institute of Travel and Tourism - 2018
  • Central Technical High School - 2016

Skills Proficiencies

  • Superb interpersonal & communication skills
  • Aptitude to organize, multi-task, and prioritize
  • Able to use own initiative and work as part of a team
  • Excellent problem solving and analytical skills
  • A highly motivated individual with a verifiable record of accomplishments
  • A productive team player, always a positive person
  • Willingly to go above and beyond to get a job/task completed

References

Will be pleased to provide upon request.

Timeline

Personal Support Worker (Student)

Maynard Nursing Home
03.2024 - 05.2024

Concierge

Paragon Security
12.2021 - 09.2022

Call Centre Representative

Map Communications
09.2020 - 11.2021

Sales Associate

Sporting Life
11.2017 - 08.2020

General Labourer (Seasonal)

Maple Leaf Foods
07.2017 - 09.2017

General Labourer (Seasonal)

Maple Leaf Foods
07.2016 - 09.2016

Crew Trainer

McDonalds
05.2016 - 11.2017

Sales Associate (Seasonal)

BlueNotes
11.2015 - 01.2015

Sales Associate (Seasonal)

BlueNotes
11.2014 - 01.2014

Staff (Seasonal)

Lawrence Heights Community Centre
06.2013 - 09.2013

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