JACKLINE NAKAGGA
Hamilton,Canada
Summary
Compassionate and dedicated Personal Support Worker (PSW) who studied at Hamilton Institute for Health Personnel with hands-on experience in cleaning, food handling, and supporting individuals in hospitality and retail environments. Equipped with up-to-date health and safety certifications, including dementia care GPA, CPR, and First Aid. Passionate about providing respectful, safe, and person-centered care to clients in long-term care settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Support Worker (student)
Dandurn Place Care Center
09.2025 - 10.2025
- Assisting clients with Activities of Daily Living such as showers,bed baths, feedings, dressing up and using commodes among others.
- Consistently maintained required documentation regarding client progress, incidents, or concerns for ongoing quality improvement efforts within the organization.
- Supported clients during medical appointments by effectively communicating their concerns and needs to healthcare professionals.
- Strengthened relationships between clients and their families by facilitating open communication channels in a supportive manner.
Supermarket Attendant (Cleaning & Customer Support)
Glorrie Industries Ltd
04.2022 - 09.2024
- Maintained a clean, sanitized environment for customers and staff.
- Assisted elderly and vulnerable customers with packages and mobility.
- Restocked supplies while monitoring cleanliness in high-traffic areas.
Waitress (Restaurant Hygiene & Guest Support)
Café Javas
01.2020 - 04.2022
- Cleaned and sanitized tables and dining areas in line with health standards.
- Provided attentive customer care with a warm, respectful demeanor.
Cleaner
Sports View Hotel
07.2014 - 06.2018
- Maintained clean guest rooms and public spaces in a hospitality environment.
- Demonstrated reliability, punctuality, and dedication to hygiene protocols.
Education
High School Diploma -
Hamilton Institute For Health Personnel
Hamilton, ON11-2025
Administrative Assistant Certification - undefined
City School at Mohawk College
Hamilton, ONUganda Advanced Certificate of Education - undefined
Mount of Olives College
Kakiri01.2013
Skills
- Personal hygiene & infection control practices
- Dementia-sensitive care (my GPA certified)
- Safe body mechanics & mobility assistance
- Housekeeping & sanitation standards
- Client dignity, empathy & communication
- Time management & dependability
- CPR, First Aid & Workplace Safety trained
- Attention to Detail
- Time Management
- Physical Stamina and Strength
- Teamwork and Collaboration
- Knowledge of Health and Safety Regulations
- Problem-Solving Skills
- Ability to Operate Sanitation Equipment
- Reliability and Punctuality
- Adaptability to Different Weather Conditions
- Strong Work Ethic
Accomplishments
I am a certified Personal Support worker by NACC and Passionate about my role in assisting Residents with Activities of Daily Living.
LANGUAGE
English (Fluent)
English
Full Professional
Certification
- PSW - Personal Support Worker - On going at Hamilton Institute for Health Personnel.
- GPA – Gentle Persuasive Approaches in Dementia Care – Advanced Gerontological Education
- Blended Standard First Aid & CPR – F.A.S.T Rescue Inc.
- Workplace Health and Safety Awareness – Ministry of Labour, Training and Skills Development, Ontario
- BLS CPR + AED + First Aid (Adult, Child, Infant) – New Life CPR
- Food Handlers Certification – SafeCheck Advanced Food Safety
- Naloxone Training – TowardTheHeart.com
- Certificate in Computer Studies – Makerere University
Interests
I love to travel, explore new places and technology, new foods and historical sites
Timeline
Personal Support Worker (student)
Dandurn Place Care Center
09.2025 - 10.2025
Supermarket Attendant (Cleaning & Customer Support)
Glorrie Industries Ltd
04.2022 - 09.2024
Waitress (Restaurant Hygiene & Guest Support)
Café Javas
01.2020 - 04.2022
Cleaner
Sports View Hotel
07.2014 - 06.2018
Administrative Assistant Certification - undefined
City School at Mohawk College
Uganda Advanced Certificate of Education - undefined
Mount of Olives College
High School Diploma -
Hamilton Institute For Health Personnel