Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Deborah Masters

Toronto

Summary

Dedicated professional with a natural ability to connect with and support individuals in need. Experienced in providing in-home and residential care, and adept at managing diverse and sensitive situations with empathy and efficiency.

Skilled in mental health support and professionalism, ensuring all residents' safety and well-being. First aid and CPR certified. Full G2 license.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Shelter Worker

Home First Society
04.2017 - 01.2020
  • Ensured the safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Streamlined intake process, assessing new clients' needs and determining appropriate resources.
  • Contributed to establishing a supportive and inclusive atmosphere within the shelter through active listening and empathetic engagement with clients.
  • Conducted valuable life skills workshops, empowering clients with the tools needed for independent living after transitioning out of the shelter setting.
  • Addressed crises with sensitivity, utilising conflict resolution skills to maintain a safe environment for all parties involved.
  • Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.

Caregiver

Relative Care
03.2005 - 02.2006
  • Assisted relative with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing, grooming, meal preparation, and medication reminders.
  • Engaged relative in meaningful conversation, socialisation, and activity while providing personal care assistance.

Education

Bachelor of Arts - Business Administration

University of Greenwich
London, UK
06-2001

Skills

  • Cross-cultural sensitivity
  • Self-care practices
  • Boundaries maintenance
  • Professionalism and ethics
  • Mental health support
  • First aid and CPR

Certification

Food Handling and CPR

Timeline

Shelter Worker

Home First Society
04.2017 - 01.2020

Caregiver

Relative Care
03.2005 - 02.2006

Bachelor of Arts - Business Administration

University of Greenwich

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Deborah Masters