Deborah Doherty

Seasoned manager and service navigator with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Skilled in building strong relationships across all levels of an organization to achieve goals. Accomplished industry leader offering many years of management experience, including staff training and development, performance evaluation, and continuous improvement. Strategic Knowledge Manager with a background in creating, implementing, and managing information systems. Experience includes developing efficient workflows, advising on best practices for knowledge sharing, and leveraging technology to optimize data management. Strengths include strong analytical skills, the ability to collaborate across departments, and a focus on improving organizational efficiency. Previous work has resulted in streamlined processes, increased cross-team collaboration, and enhanced data access for informed decision-making.

Service Navigator, 211 Newfoundland & Labrador

Oct 2020-Present

Responsibilities:

• Certified Community Resource Specialist (CRS) & Certified Resource Specialist-Database Curator (CRSDC)
• Developed and trained expansion navigation staff to respond to NL related Service Navigation.
• Worked with 211NL Director to develop program and community outreach.
• Supporting a diverse group of clients by phone, chat, text or emails, connecting people to health and human services information, conducting a thorough assessment of client situations and needs, ensuring they are directed to the most appropriate service or program, and assisting with problem solving and resolution.
• Identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to individuals who are in crisis and in need of intervention
• Provide advocacy on behalf of individuals who face personal and/or systemic barriers and identify those individuals who are vulnerable and would benefit from a follow up call.
• Provide information and referrals by using a comprehensive database of provincial resources and agency tools to assist in connecting callers to the services they need, efficiently and effectively. You will track your calls to help us identify needs or gaps in services, and to provide an accurate picture of community needs.
• Uphold service excellence by responding to inquiries thoroughly and according to established service and quality standards

2020-Present

• Gender Based Violence
• Mental Health First Aid
• Trama Informed Care
• Cyber Security-Online
• 4 Seasons, Truth and Reconciliation -Reconciliation Education
• Gender Based Violence
• Crisis Intervention within I & R-AIRS
• Food Security-Food First NL
• Canadian Housing Benefit New Brunswick-Social Development, New Brunswick
• Benefits and Services Presentation, Department of Social Development New Brunswick
• Downtown Community Safety Partnership
• Manitoba Food Bank-Winnipeg Regional Health Authority
• Benefits, Credits and Services Training Session-Service Canada
• PSAC Lunch & Learn: Victim Services in the Courtroom
• Programs and Services Presentation-Canadian Red Cross
• Mental Health Workshop-FindHelp
• Train the Trainer

Inform Ontario Board of Directors Agency

Representative on Inform Canada Board

CIOC Board of Directors
Certified in Mental Health First Aid

Certified in Child and Adolescent Needs and Strengths (CANS) assessment tool Diversity Training

Participant in Regional Diversity Round table

ASSIST Training

Deborah M. Doherty 28 Lions Crescent, Unit 4, Conception Bay South, Newfoundland, Canada, A1W 4M2

Phone: 647-971-4645 (Mobile)

Email: deborahdoherty44@hotmail.com