Leanna-Renee Stephenson
Conception Bay South,NL
Summary
Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager on Duty
Mark's - Canadian Tire Corporation
10.2021 - 12.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Director of Sales and Marketing
Inclined Elevation Inc.
06.2019 - 03.2016
- Co-ordinate with clients, builders, landscape architects and local municipalities during build and installation process.
- Schedule annual safety and service inspections with clients and/or property manager.
- Perform site visits at potential clients properties to measure, design and estimate cost and location of lift.
- Prepare build proposals and sales contracts.
- Plan, prepare and implement advertising strategies.
- Co-ordinate and participate in promotional activities and shows.
Store Supervisor
Simcoe Building Centre
03.2016 - 07.2011
- Provide support to both inside and outside sales teams.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service, expedient deliveries and quality goods.
- Maintain inventory levels and create special orders.
- Enforce safety, health, and security rules.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
General Manager
Stroud Castle/Carnarvon Castle True Value
05.1996 - 06.2010
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
- Acquire new accounts and maintain existing contractor accounts.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Manage staff, preparing work schedules and assigning specific duties.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Education
Diploma - Business Administration - Accounting
Georgian College of Applied Arts and Technology
Barrie, ONSkills
- Conflict Resolution and Negotiating
- Team Building and Leadership
- Client Acquisition and Retention
- Written and Verbal Skills
- Time Management and Organization
- Customer service focus
- Staff training and development
- Task delegation
- Employee motivation
- Sales and marketing
Certification
- St John Ambulance Level A CPR/AED (October 2023-present)
- Nudura ICF Basic Installation Certificate (2018 - present)
Timeline
Manager on Duty
Mark's - Canadian Tire Corporation
10.2021 - 12.2024
Director of Sales and Marketing
Inclined Elevation Inc.
06.2019 - 03.2016
Store Supervisor
Simcoe Building Centre
03.2016 - 07.2011
General Manager
Stroud Castle/Carnarvon Castle True Value
05.1996 - 06.2010
Diploma - Business Administration - Accounting
Georgian College of Applied Arts and Technology
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