Noor Siddiqi
Brampton
Summary
Professional with strong background in customer interactions and relationship building. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EarlyON Bilingual Program Facilitator- French
Child Development Resource Connection Peel (CDRCP)
05.2019 - Current
- Provided ongoing support to the Francophone community by reinforcing key learnings through follow-up resources and check-ins as necessary.
- Cultivated a supportive community atmosphere within centers, fostering positive networking opportunities among attendees from various backgrounds and industries.
- Strengthened communication skills among participants/families by encouraging active listening and thoughtful responses in group settings.
- Led stimulating group and individual discussions to encourage deeper understanding of program topics, and foster critical thinking skills.
- Mentored junior facilitators on best practices for effective facilitator performance and participant engagement tactics.
- Managed administration responsibilities – outbound/inbound phone call, walk-in inquiries, family registration procedures, orientation guide through centers, efficiently.
- Contributed to the ongoing development of future program offerings by identifying areas for growth or expansion in response to participant feedback and market demand.
Associate Manager
Build A Bear Workshop
11.2016 - 05.2019
- Collaborated closely with management on strategic planning efforts, aligning goals with overarching company objectives..
- Resolved customer issues promptly, fostering positive relationships and ensuring repeat business.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
Education
Early Childhood Education Diploma -
Sheridan College
01.2017
Esthetician & Spa Management -
Humber College
01.2014
Skills
- Conflict resolution
- Sales growth
- Staff training
- Teamwork and collaboration
- Microsoft office
- Organizational skills
- Problem-solving abilities
- Customer service
Languages
English
Native or Bilingual
French
Full Professional
Certification
- Infant Mental Health Certificate - by IMHP & Sick Kids Hospital - Dec 2019
Timeline
EarlyON Bilingual Program Facilitator- French
Child Development Resource Connection Peel (CDRCP)
05.2019 - Current
Associate Manager
Build A Bear Workshop
11.2016 - 05.2019
Esthetician & Spa Management -
Humber College
Early Childhood Education Diploma -
Sheridan College
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