Allix Biacora
Vancouver,BC
Summary
Upbeat and dedicated problem-solver with strong communication and interpersonal skills. Possesses foundational IT knowledge and technical troubleshooting abilities, combined with proficiency in customer service techniques. Focused on delivering effective solutions and enhancing user satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Service Desk Associate
The Home Depot
01.2025 - Current
- Resolved customer issues quickly and professionally, ensuring high satisfaction.
- Communicated solutions clearly to customers and team members.
- Managed multiple customer requests, prioritizing tasks for quick resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Coordinated with other departments to resolve escalated issues promptly and effectively.
Custom PC Builder
- Assembled hardware components carefully to ensure proper fit and connection
- Maximized system performance with meticulous cable management, ensuring optimal airflow and aesthetics.
- Installed operating systems (Windows/Linux) and performed initial system setup
- Installed essential drivers and system updates for hardware functionality
- Tested system stability and performance with stress tests and benchmarking tools
- Upgraded components to improve performance and longevity
- Configured peripherals and external devices (monitors, keyboards, printers)
Cast Member
Ciniplex
06.2022 - 08.2024
- Enhanced guest experience by providing exceptional customer service and maintaining apositive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Adapted quickly by being moved between outlets during peak and busy times to support staffing needs.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
Education
Diploma - Computer Information Systems Administration
British Columbia Institute of Technology
3700 Willingdon Ave06.2025
Skills
- Active Directory, Group Policy, Failover Clustering
- Windows Server Manager, Exchange Server
- Windows 10/11, Windows Server 2022, Linux (CentOS, Kali, Ubuntu)
- Hyper-V, VMware
- Word, Excel, PowerPoint, Outlook, Teams, SharePoint
- Palo Alto, Fortinet, Data Protection, Network Security
Certification
- Testout PC Pro - April 2024
- Testout Security Pro - December 2024
- Palo Alto Networks Cybersecurity Academy EDU-120 - February 2025
- AWS Academy Cloud Architecting - April 2025
Timeline
Service Desk Associate
The Home Depot
01.2025 - Current
Cast Member
Ciniplex
06.2022 - 08.2024
Custom PC Builder
Diploma - Computer Information Systems Administration
British Columbia Institute of Technology
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