Dawn Villacorta
Business Owner Of The Poyo Loco
Whitehorse,YT
Summary
Dedicated mother and business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Owner
The Poyo Loco
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Residential Cleaner
Gray Management Services
4 2021 - 04.2022
- Deep cleaned the residents home due to move in or move out purposes
- Securely held and returned keys upon finishing job
- Cleaned various sized residences such as cabins, 2-4 bedroom homes, and an entire estate independently
- Punctually arrived to and from out of town or in town jobs.
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
Whitehorse, Yukon
01.2019 - 12.2019
- Accurately and efficiently took, made, and served orders in a fast paced environment
- Ensured tables were consistently cleaned and clear of dishes
- Maintained customer satisfaction by always seeking a positive resolution to concerns, complaints, and conflicts
- Performed closing duties independently as well as handling a cash float
- Restocked coolers, identified customers who were of age to enter, open & closed the bar independently.
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
01.2012 - 11.2013
- Accurately and efficiently took, made, and served orders in a fast paced environment
- Ensured tables were consistently cleaned and clear of dishes
- Maintained customer satisfaction by always seeking a positive resolution to concerns, complaints, and conflicts
- Performed closing duties independently as well as handling a cash float
- Restalked coolers, identified customers who were of age to enter, open & closed the bar independently.
Shop Labourer
Matco Moving Solutions
02.2012 - 12.2012
- Set and met deadlines while providing outstanding customer service when picking up and dropping off deliveries
- Efficiently and carefully packed and moved house contents from one location to another, including designated RCMP housing
- Utilized best safety practices to lift heavy boxes when loading and unloading to and from trucks
- Kept warehouse clean and clear of debris and any hazards.
Front Desk Agent
Best Wester High Country Inn & Convention Centre
10.2011 - 01.2012
- Answered the phone in a polite and professional manner, provided hotel and area information, took messages and set wake up calls
- Checked guests in and out using the hotel's computer system
- Reserved rooms through phone and online bookings
- Prepared daily weather reports and flight arrival and departure information for guest use
- Consistently managed a balanced cash float
- Stored luggage in storage room to accommodate early arrivals before room ready for check in
- Ensured that work area and entrance was clean and presentable at all times
- Attended to customer requests, enquires and concerns with efficiency and care.
Education
High School Diploma -
F.H. Collins Secondary School
Whitehorse, YT 09.2014 - 06.2015
Skills
Provides excellent customer service
References
Available Upon Request
Languages
English
Full Professional
Timeline
Owner
The Poyo Loco
04.2024 - Current
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
01.2019 - 12.2019
High School Diploma -
F.H. Collins Secondary School
09.2014 - 06.2015
Shop Labourer
Matco Moving Solutions
02.2012 - 12.2012
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
01.2012 - 11.2013
Front Desk Agent
Best Wester High Country Inn & Convention Centre
10.2011 - 01.2012
Residential Cleaner
Gray Management Services
4 2021 - 04.2022
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