Dawn Villacorta
Business Owner Of The Poyo Loco
Whitehorse,YT
Summary
Dedicated mother and business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Owner
The Poyo Loco
04.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Residential Cleaner
Gray Management Services
4 2021 - 04.2022
- Deep cleaned the residents home due to move in or move out purposes
- Securely held and returned keys upon finishing job
- Cleaned various sized residences such as cabins, 2-4 bedroom homes, and an entire estate independently
- Punctually arrived to and from out of town or in town jobs.
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
Whitehorse, Yukon
01.2019 - 12.2019
- Accurately and efficiently took, made, and served orders in a fast paced environment
- Ensured tables were consistently cleaned and clear of dishes
- Maintained customer satisfaction by always seeking a positive resolution to concerns, complaints, and conflicts
- Performed closing duties independently as well as handling a cash float
- Restocked coolers, identified customers who were of age to enter, open & closed the bar independently.
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
01.2012 - 11.2013
- Accurately and efficiently took, made, and served orders in a fast paced environment
- Ensured tables were consistently cleaned and clear of dishes
- Maintained customer satisfaction by always seeking a positive resolution to concerns, complaints, and conflicts
- Performed closing duties independently as well as handling a cash float
- Restalked coolers, identified customers who were of age to enter, open & closed the bar independently.
Shop Labourer
Matco Moving Solutions
02.2012 - 12.2012
- Set and met deadlines while providing outstanding customer service when picking up and dropping off deliveries
- Efficiently and carefully packed and moved house contents from one location to another, including designated RCMP housing
- Utilized best safety practices to lift heavy boxes when loading and unloading to and from trucks
- Kept warehouse clean and clear of debris and any hazards.
Front Desk Agent
Best Wester High Country Inn & Convention Centre
10.2011 - 01.2012
- Answered the phone in a polite and professional manner, provided hotel and area information, took messages and set wake up calls
- Checked guests in and out using the hotel's computer system
- Reserved rooms through phone and online bookings
- Prepared daily weather reports and flight arrival and departure information for guest use
- Consistently managed a balanced cash float
- Stored luggage in storage room to accommodate early arrivals before room ready for check in
- Ensured that work area and entrance was clean and presentable at all times
- Attended to customer requests, enquires and concerns with efficiency and care.
Education
High School Diploma -
F.H. Collins Secondary School
Whitehorse, YT 09.2014 - 06.2015
Skills
Provides excellent customer service
Familiar with and adapts quickly to new computer programs and applications
Ability to work independently and or as part of a team
Cooperative and healthy approach towards managers, supervisors, and coworkers
Proven time management, organizational, and multitasking abilities
Completes tasks with high attention to detail and quality
Punctual and dependable
Beverage Preparation
Payment Processing
Food Service
Liquor, beer, and wine knowledge
Menu Memorization
References
Available Upon Request
Languages
English
Full Professional
Timeline
Owner
The Poyo Loco
04.2024 - Current
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
01.2019 - 12.2019
High School Diploma -
F.H. Collins Secondary School
09.2014 - 06.2015
Shop Labourer
Matco Moving Solutions
02.2012 - 12.2012
Bartender-Server
Town & Mountain Hotel (Lizards & Lounge)
01.2012 - 11.2013
Front Desk Agent
Best Wester High Country Inn & Convention Centre
10.2011 - 01.2012
Residential Cleaner
Gray Management Services
4 2021 - 04.2022