Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Colleen Chambers

Stephenville,Canada

Summary


Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Owner/operator

Razzy Lash
05.2020 - Current


  • Provided exceptional client service, addressing issues promptly to ensure customer satisfaction and repeat business.

Owner/operator

Keep it clean housekeeping
01.2008 - 05.2019
  • Completed interviews for hiring
  • Responsible for completing schedules
  • Assisted my employees with house cleaning such as: wash, dry and fold laundry
  • Cleaned and sanitized bathrooms
  • Swept and mopped floor
  • Dusting and cleaning tables
  • Vacuum floor
  • Clean mirrors and windows
  • Disposal of garbage
  • Wash, dry dishes and packed way
  • Change bed sheets and redress beds
  • Answer all customer inquiries and concerns
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Trained and motivated employees to perform daily business functions.
  • Operated with safety and skill to avoid accidents and delays.
  • Interacted well with customers to build connections and nurture relationships.

Housekeeping/bartender/front desk clerk

Dreamcatcher lodge
08.2015 - 02.2016
  • Cleaned and sanitized bathrooms
  • Swept and mopped floor
  • Dusting and cleaning tables
  • Vacuum floor
  • Clean mirrors and windows
  • Disposal of garbage
  • Wash, dry dishes and packed way
  • Change bed sheets and redress beds
  • Answer all customer inquiries and concerns
  • Wash, dry and fold laundry
  • Report any items found in rooms to front desk
  • Replace items needed for rooms such as soap, shampoo, conditioner, coffee etc
  • Booked appointments over phone and through walkins
  • Assigned arriving guests with their reservation and key
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Collected room deposits, fees, and payments.
  • Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
  • Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Bartender/Server

Rax Bar and Grill
05.2003 - 05.2005
  • Held 5 + years in serving and bartending
  • Clean bar and work area
  • Collected payments for customer food orders/alcohol
  • Balance cash receipts at end of shift
  • Greeted customers and thank them for coming
  • Answer phones and walkins for booking tables for customers
  • Delivered food and alcohol to customer tables
  • Assisted other servers when busy
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Bartender/Server

Monte Carlo Inn
01.2002 - 01.2003
  • Greeted customers
  • Answer all customer inquiries and concerns
  • Booked rooms over phone and walk-ins
  • Handle cash flow, deposits and reconciliations for the business
  • Analyze profits and made recommendations for improvements
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Streamlined order-taking process to minimize wait times for diners.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Assisted with inventorying beverage stock and bar supplies.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Education

Certificate

Garda Security
Alberta
01.2022

Certificate - Esthetics

Fixe Beauty
Calgary, Alberta
01-2019

Criminology Certificate - undefined

Memorial University
St.Johns, NL
01.2018

GED -

Western College
Stephenville, NL
01-2016

Medical Office Assistant

Stratford Career Institute
Mount Royal, QC
01.2010

Skills

  • 7 yrs working experience performing outstanding administrative/management/ Customer service duties/ housekeeping/Bartending and serving
  • WHIMIS
  • Occupational Health and Safety certificates 2019
  • Proserve 2019
  • Garda security license
  • Csts
  • Cso
  • First aid 2022
  • 4x certified as a lash tech
  • Proven planning, documentation and administrative support experience in small businesses
  • Proficient with Microsoft Office (Outlook, Excel, & PowerPoint) Accounting skills
  • Excellent typing speed with great accuracy
  • Organized, dedicated for top quality work with a positive attitude and eager to learn
  • Mathematical and calculations mindset
  • Superb Communication skills written & verbal
  • Provides excellent customer service
  • Supportive team worker, committed, & responsible
  • Strong Problem Solver
  • Deadline oriented with confidentiality sensitivity
  • Prompt, courteous, and reliable
  • Follows & practiced all policy & procedures as per company request
  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Dependable and reliable
  • Decision-making
  • Customer service
  • Customer-oriented
  • Schedule management
  • Hazardous materials handling
  • Verbal and written communication

Languages

English
Native or Bilingual

Certification

  • 4X Certified Lash Tech, Razzy Lash - 2019 to Present
  • House Cleaning, Keep it Clean - 2008 to 2019
  • WHIMIS
  • Occupational Health and Safety 2019
  • Proserve 2019
  • CSTS
  • CSO
  • First Aid 2022

Timeline

Owner/operator

Razzy Lash
05.2020 - Current

Housekeeping/bartender/front desk clerk

Dreamcatcher lodge
08.2015 - 02.2016

Owner/operator

Keep it clean housekeeping
01.2008 - 05.2019

Bartender/Server

Rax Bar and Grill
05.2003 - 05.2005

Bartender/Server

Monte Carlo Inn
01.2002 - 01.2003

Criminology Certificate - undefined

Memorial University

Certificate

Garda Security

Certificate - Esthetics

Fixe Beauty

GED -

Western College

Medical Office Assistant

Stratford Career Institute

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Colleen Chambers