Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Davinder Kaur

Brampton

Summary

Seeking a position of sincerity and responsibility for achieving vision of the organization and uplift self growth and advancement where a positive attitude, educational and practical knowledge will contribute creatively. A Resourceful & multi-talented experienced professional pleased to offer a number of bespoke skills,while a portion of knowledge base is derived from targeted education and real-life experience as proficient in picking up new procedures while elevating customer service standards in every role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

UPSELL SALES REPRESENTATIVE

S&P DATA/SHAW COMMUNICATION
11.2022 - 03.2023
  • Inbound and outbound calls for up to 100+ members per day using computer and call centre software systems
  • Ensure accuracy of data via spreadsheets and company software. Enhanced client satisfaction and Generated additional sales opportunities with upselling and cross-selling techniques.

DISPATCHER/OFFICE ADMINISTRATION ASSISTANT

MOUR EXPRESS / REGIONAL TRANSPORT / SHAH TRANSPORT
11.2020 - 09.2022
  • Have knowledge of Load Booking, Custom,Tracking,Tracing, Email or On-call Communication, Accounting related to logistics. Worked with software such as Loadlink, DAT,Samsara, Avaal, AFM, Border Connect, Motive, Salesforce,etc.
  • Supervise the route, Communicated with drivers ,Respond to queries related to products/deliveries,Maintain/update call logs, work alone policy, call records and Managed high-stress situations calmly and effectively.

ATTENDANT/CASHIER/NIGHT INVENTORY SUPERVISOR

PETRO
11.2020 - 03.2021
  • Kept facilities clean, neat, organized and Handled cash transactions accurately.
  • Supervised inventory control ,stocking shelves to support correct goods management and achievement of performance goals.

SUPERVISOR

SUBWAY
11.2020 - 02.2021
  • Maintained clean and well-organized production areas and Completed end of shift reports
  • Applied strong leadership talents and problem-solving skills and Oversaw daily operations of the department.
  • Handled customer complaints, resolved issues, and Trained new employees on company policies.

ATTENDANT

PETROLEUM PLUS
06.2020 - 10.2020
  • Maintained a clean and safe environment for guests and Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Responded to all customer inquiries thoroughly and professionally.

EVENT SECURITY GUARD

CANADIAN SECURITY FORCE
01.2020 - 08.2020
  • Monitored crowd behavior, Authorize entrance of people and vehicles, Secure all exits, Monitor surveillance cameras and Report any suspicious behavior's and happenings.
  • Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.

SANDWICH ARTIST

SUBWAY
07.2019 - 01.2020
  • Greeted guests, promoted specials, and took orders.Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.

FRONT HEAD SERVER, HOST, CASHIER

BRAR'S AIRPORT
04.2017 - 06.2019
  • Increased restaurant revenue by upselling menu items and promoting daily specials,handled high-pressure situations with poise and maintained a clean and safe dining areas and server stations.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy. Trained new servers to uphold company standards in customer service,

ATTENDANT

ESSO
08.2017 - 12.2018
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.

FRONT DESK, CASHIER, BANQUET SERVICE MANAGEMENT, SERVER

INDIA GRILL HOUSE
06.2016 - 03.2018
  • Provided exceptional customer service by handling guest requests or addressing concerns promptly. Managed multiple tasks simultaneously under pressure in fast-paced banquet environments.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests. Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

HOSPITALITY-HOTEL AND RESTAURANT MANAGEMENT - Hotel And Restaurant Management

SENECA COLLEGE OF HOSPITALITY AND TOURISM
08.2018

HIGH SCHOOL - NON-MEDICAL

FACULTY OF ENGINEERING AND TECHNOLOGY
03.2015

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Sales Presentations

Certification

  • Smart Serve
  • Food handling
  • Guest Service Gold
  • Standard First Aid CPR/AED - C Level

Timeline

UPSELL SALES REPRESENTATIVE

S&P DATA/SHAW COMMUNICATION
11.2022 - 03.2023

DISPATCHER/OFFICE ADMINISTRATION ASSISTANT

MOUR EXPRESS / REGIONAL TRANSPORT / SHAH TRANSPORT
11.2020 - 09.2022

ATTENDANT/CASHIER/NIGHT INVENTORY SUPERVISOR

PETRO
11.2020 - 03.2021

SUPERVISOR

SUBWAY
11.2020 - 02.2021

ATTENDANT

PETROLEUM PLUS
06.2020 - 10.2020

EVENT SECURITY GUARD

CANADIAN SECURITY FORCE
01.2020 - 08.2020

SANDWICH ARTIST

SUBWAY
07.2019 - 01.2020

ATTENDANT

ESSO
08.2017 - 12.2018

FRONT HEAD SERVER, HOST, CASHIER

BRAR'S AIRPORT
04.2017 - 06.2019

FRONT DESK, CASHIER, BANQUET SERVICE MANAGEMENT, SERVER

INDIA GRILL HOUSE
06.2016 - 03.2018

HIGH SCHOOL - NON-MEDICAL

FACULTY OF ENGINEERING AND TECHNOLOGY

HOSPITALITY-HOTEL AND RESTAURANT MANAGEMENT - Hotel And Restaurant Management

SENECA COLLEGE OF HOSPITALITY AND TOURISM

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Davinder Kaur