Davinder Kaur
Brampton,ON
Summary
Seeking a position of sincerity and responsibility where I can contribute my educational and practical knowledge for achieving vision of the organization and uplift self where a positive attitude will contribute creatively. A Resourceful & multi-talented experienced professional pleased to offer a number of bespoke skills,while a portion of my knowledge base is derived from targeted education and real-life experience as proficient in picking up new procedures while elevating customer service standard in every role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
UPSELL SALES REPRESENTATIVE
S&P DATA/SHAW COMMUNICATION
11.2022 - 03.2023
- Inbound and outbound calls for up to 100+ members per day using computer and call centre software systems
- Ensure accuracy of data via spreadsheets and company software. Enhanced client satisfaction and Generated additional sales opportunities with upselling and cross-selling techniques.
DISPATCHER/OFFICE ADMINISTRATION ASSISTANT
MOUR EXPRESS / REGIONAL TRANSPORT / SHAH TRANSPORT
11.2020 - 09.2022
- Have knowledge of Load Booking, Custom,Tracking,Tracing, Email or On-call Communication, Accounting related to logistics. I worked with software such as Loadlink, DAT,Samsara, Avaal, AFM, Border Connect, Motive, Salesforce,etc.
- Supervise the route, Communicated with drivers ,Respond to queries related to products/deliveries,Maintain/update call logs, work alone policy, call records and Managed high-stress situations calmly and effectively.
ATTENDANT/CASHIER/NIGHT INVENTORY SUPERVISOR
PETRO
11.2020 - 03.2021
- Kept facilities clean, neat, organized and Handled cash transactions accurately.
- Supervised inventory control ,stocking shelves to support correct goods management and achievement of performance goals.
SUPERVISOR
SUBWAY
11.2020 - 02.2021
- Maintained clean and well-organized production areas and Completed end of shift reports
- Applied strong leadership talents and problem-solving skills and Oversaw daily operations of the department.
- Handled customer complaints, resolved issues, and Trained new employees on company policies.
ATTENDANT
PETROLEUM PLUS
06.2020 - 10.2020
- Maintained a clean and safe environment for guests and Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Responded to all customer inquiries thoroughly and professionally.
EVENT SECURITY GUARD
CANADIAN SECURITY FORCE
01.2020 - 08.2020
- Monitored crowd behavior, Authorize entrance of people and vehicles, Secure all exits, Monitor surveillance cameras and Report any suspicious behavior's and happenings.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
SANDWICH ARTIST
SUBWAY
07.2019 - 01.2020
- Greeted guests, promoted specials, and took orders.Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
FRONT HEAD SERVER, HOST, CASHIER
BRAR'S AIRPORT
04.2017 - 06.2019
- Increased restaurant revenue by upselling menu items and promoting daily specials,handled high-pressure situations with poise and maintained a clean and safe dining areas and server stations.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy. Trained new servers to uphold company standards in customer service,
ATTENDANT
ESSO
08.2017 - 12.2018
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
FRONT DESK, CASHIER, BANQUET SERVICE MANAGEMENT, SERVER
INDIA GRILL HOUSE
06.2016 - 03.2018
- Provided exceptional customer service by handling guest requests or addressing concerns promptly. Managed multiple tasks simultaneously under pressure in fast-paced banquet environments.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests. Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
SECONDARY SCHOOL -
SCHOLAR PUBLIC SCHOOL
PUNJAB, INDIAHotel, Resort And Restaurant Management
SENECA COLLEGE OF HOSPITALITY AND TOURISM
Markham, ON08.2018
HIGH SCHOOL - NON-MEDICAL
FACULTY OF ENGINEERING AND TECHNOLOGY
03.2015
Skills
- Customer Service and Relationship Building
- Strong Work Ethic and Memory retention
- Data Entry
- Prioritizing calls
- Schedule Management
- Guest Engagement
- Cash Handling
- Hospitality service expertise and Professional Appearance
- Cleanliness standards
- Interpersonal communication skills
- Goal-Oriented and Complex Problem-Solving
- Employee Motivation,Training and mentoring
- Strategic Planning
- Inventory Control and Operations Management
Certification
- Smart Serve
- Food handling
- Guest Service Gold
- Standard First Aid CPR/AED - C Level
Timeline
UPSELL SALES REPRESENTATIVE
S&P DATA/SHAW COMMUNICATION
11.2022 - 03.2023
DISPATCHER/OFFICE ADMINISTRATION ASSISTANT
MOUR EXPRESS / REGIONAL TRANSPORT / SHAH TRANSPORT
11.2020 - 09.2022
ATTENDANT/CASHIER/NIGHT INVENTORY SUPERVISOR
PETRO
11.2020 - 03.2021
SUPERVISOR
SUBWAY
11.2020 - 02.2021
ATTENDANT
PETROLEUM PLUS
06.2020 - 10.2020
EVENT SECURITY GUARD
CANADIAN SECURITY FORCE
01.2020 - 08.2020
SANDWICH ARTIST
SUBWAY
07.2019 - 01.2020
ATTENDANT
ESSO
08.2017 - 12.2018
FRONT HEAD SERVER, HOST, CASHIER
BRAR'S AIRPORT
04.2017 - 06.2019
FRONT DESK, CASHIER, BANQUET SERVICE MANAGEMENT, SERVER
INDIA GRILL HOUSE
06.2016 - 03.2018
SECONDARY SCHOOL -
SCHOLAR PUBLIC SCHOOL
Hotel, Resort And Restaurant Management
SENECA COLLEGE OF HOSPITALITY AND TOURISM
HIGH SCHOOL - NON-MEDICAL
FACULTY OF ENGINEERING AND TECHNOLOGY
Similar Profiles
Davinder KaurDavinder Kaur
UPSELL SALES REPRESENTATIVE at S&P DATA/SHAW COMMUNICATIONUPSELL SALES REPRESENTATIVE at S&P DATA/SHAW COMMUNICATION
Shailkumar PatelShailkumar Patel
Consumer Activations and Technical Specialist at Rogers Communication(Shaw Communications)Consumer Activations and Technical Specialist at Rogers Communication(Shaw Communications)
Dilpreet SinghDilpreet Singh
Test Lead at Shaw Communication Inc, Wipro Technology LimitedTest Lead at Shaw Communication Inc, Wipro Technology Limited
Upneet LubanaUpneet Lubana
Senior Fund Administrator, Hedge Funds at SS&C Technologies. IncSenior Fund Administrator, Hedge Funds at SS&C Technologies. Inc
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group