Davenia Waite
Kitchener,Canada
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service and Sales Representative
Itel- Jamaica
11.2018 - 01.2025
- Responsible for answering and returning phone calls, placing orders and responding to customer's email.
- Responsible for cancelling orders and upselling
Sales Administrative Assistant and Receptionist
Huawei PMV Wireless Ltd Jamaica
03.2017 - 09.2017
- Responsible for selling branded phones
- Analyse all change orders to quickly identify ripple effects on other systems.
- Responsible for setting appointment for phones to be serviced by the technician.
- Conducted research to identify new markets for products or services.
Customer Service Sales Specialist
Rapid True Value
07.2016 - 03.2017
- Planning and budgeting goods for sale and working documents, including quality control
Education
High School Diploma - English Language, Principles Of Business, EDPM
St Mary High School
06-2016
Skills
- Innovation
- Planning
- Technical Expertise
- Client Relations
- Professional telephone demeanor
Hobbies and Interests
Singing, Listening Music, Travelling and Cooking delicious Jamaican meals.
Timeline
Customer Service and Sales Representative
Itel- Jamaica
11.2018 - 01.2025
Sales Administrative Assistant and Receptionist
Huawei PMV Wireless Ltd Jamaica
03.2017 - 09.2017
Customer Service Sales Specialist
Rapid True Value
07.2016 - 03.2017
High School Diploma - English Language, Principles Of Business, EDPM
St Mary High School