Samuel Mabo

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Collaborated with clients to understand their preferences and tailored decorations to match their themes and expectations.
Managed the setup and teardown of event decorations, ensuring efficiency and attention to detail.
Sourced and organized event materials, including balloons, floral arrangements, lighting, and customized props.
Maintained inventory of decorative supplies and coordinated timely restocking.
Assisted in on-the-spot adjustments to enhance event aesthetics and ambiance.
Worked as part of a team to meet tight deadlines and deliver high-quality surprises

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Interacted with customers to provide information about products and services, address inquiries, and resolved issues in a timely and efficient manner
• Managed customer accounts and relationship, process orders, and ensure accurate and on-time delivery of products
• Collaborate with cross-functional teams to streamline communication and enhance overall customer satisfaction
• Handled escalated customer concerns with professionalism and empathy, ensuring swift resolution to maintain customer loyalty
• Created and maintained organized filing systems, improving efficiency and accessibility of important documents
• Assisted in the preparation of reports, presentations, and other documents as needed
• Recognized as a top performer at ScanIT for achieving customer service excellence in 2022