Dave Bower
Ottawa,ON
Summary
Proven ability to navigate high-stress environments and deliver solutions, honed as a Veteran Service Agent at Veterans Affairs Canada. Specializes in effective communication and problem-solving, ensuring client satisfaction and adherence to standards. Demonstrates exceptional patience, stress tolerance, and proficiency in individual case management, contributing to enhanced service delivery and client relations.
Overview
18
18
years of professional experience
Work History
Veteran Service Agent
Veterans Affairs Canada
11.2020 - 01.2025
- Utilized strong communication skills to effectively address Veterans concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted Veterans with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Specialized in individual case management for higher needs Veterans.
Support Workder
John Howard Society
01.2019 - 11.2020
- Responsible for ensuring clients adhere to specific bail conditions, as outlined by the legal system Communicating directly with Ottawa City Police and bail staff if clients deviate from bail conditions, including submitting breach reports and contacting police if necessary
- Monitoring 12 bed residence at all times, to ensure clients safety and well being
- Conducting curfew and wellness checks, depending on shift
- Ensuring clients are adhering to house rules at all times and intervening in client issues or conflicts
- Assisting clients with their day-to-day life necessities are required
Infantry Soldier
Canadian Armed Forces
12.2006 - 06.2016
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Education
Diploma - Addiction And Community Support
Willis College
Ottawa, ON12.2018
High School Diploma -
Coalhurst High School
Coalhurst, AB06.1997
Skills
- Patience and Calmness
- Strong Verbal and Written Communication
- Stress Tolerance
- Excellent Problem Solving
- Working Under Pressure
Languages
English
Native or Bilingual
Volunteer Experience
01/2019 - Program Assistant John Howard Society of Ottawa Ottawa, ON
Upon competition of school Co-Op with the Arches team, I continue to assist the team with client employment needs and services.
05/2017 - Humanitarian Volunteer Me to We Quito, Ecuador
Humanitarian trip to the Ecuadorian rain-forest to assist in the construction of a classroom for a remote village.
Timeline
Veteran Service Agent
Veterans Affairs Canada
11.2020 - 01.2025
Support Workder
John Howard Society
01.2019 - 11.2020
Infantry Soldier
Canadian Armed Forces
12.2006 - 06.2016
Diploma - Addiction And Community Support
Willis College
High School Diploma -
Coalhurst High School
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