Melanie M. McNaughton
2806 Sandy Point Road, Shelburne Nova Scotia,Canada
Summary
Experienced office clerk with a strong background in administrative support and customer service. Known for efficiency in planning, problem-solving, and communication skills. Fluent in both French and English, bringing valuable language proficiency to the table. Recognized as hardworking, ethical, and detail-oriented, committed to delivering exceptional results. Military services have instilled a sense of discipline and dedication that translates into work ethic.
Overview
13
13
years of professional experience
Work History
Payment Officer
Veterans Affairs Canada
11.2019 - 10.2024
- Ensured compliance with relevant laws, regulations, and internal policies related to payments
- Ensure in processing payments or claims
- Researching, reviewing files for client information, analyzing written material, extracting information from various sources
- Updated client information in payment system
- Communicated with customers to resolve payment discrepancies and issues
- Responded promptly to customer inquiries regarding payment status
Military Clerk -On Job Training
Canadian Air Force
06.2017 - 07.2018
- Prepared memos, letters and other correspondence to executive officers.
- Data entry and management of the personnel management records.
- Validation with unit credit cards in Defence Resource Management Information System(DRMIS).
- Data entry and management of the central register, Accounting, data entry and management of the CF pay system.
- Data entry into the Financial Managing Accounting System (FMAS).
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Manager of Sgt/WO-Officer Mess
Canadian Forces Logistics Branch
04.2011 - 05.2017
- Prepared invoices/ paying invoices
- Order Kitchen equipments and perishable and non-perishable food supplies
- Prepared weekly and monthly cost reports for executive officers.
- Managing kitchen staff and coordinate food orders.
- Scheduled kitchen staff shifts.
Education
Diploma - Administrative Assistant/Secretary
Institut De Formation Professionnelle (IFP)
Mont-Royal, QC12-2019
Diploma - Medical / Dental Secretary
Institut De Formation Professionnelle (IFP)
Mont-Royal, QC06-2019
Diploma - undefined
Infirmiere Auxiliaire
Fierbourg, Charlesbourg06.2000
High School - undefined
St-Patrick High School
06.1998
Skills
- Teamwork
- Fast learner
- Multitasking and time management
- Customer service
- Problem-solving abilities
- Attention to detail
LANGUAGE
French - Advanced (C1)
English - Intermediate (B1)
Timeline
Payment Officer
Veterans Affairs Canada
11.2019 - 10.2024
Military Clerk -On Job Training
Canadian Air Force
06.2017 - 07.2018
Manager of Sgt/WO-Officer Mess
Canadian Forces Logistics Branch
04.2011 - 05.2017
Diploma - undefined
Infirmiere Auxiliaire
High School - undefined
St-Patrick High School
Diploma - Administrative Assistant/Secretary
Institut De Formation Professionnelle (IFP)
Diploma - Medical / Dental Secretary
Institut De Formation Professionnelle (IFP)
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