Dashana Alford
Oakland
Summary
Dedicated professional with a strong background in property management, known for resolving tenant complaints and streamlining maintenance processes. Committed to fostering community engagement and ensuring compliance with housing regulations to create a positive living environment.
Overview
8
8
years of professional experience
Work History
Property Manager
Christan Church Homes
Oakland
11.2024 - Current
- Managed tenant inquiries and resolved maintenance requests promptly.
- Oversaw lease agreements and maintained accurate tenant records.
- Coordinated property inspections and ensured compliance with housing regulations.
- Developed and implemented community engagement activities for residents.
- Collaborated with vendors for maintenance and repair services effectively.
- Conducted regular property walkthroughs to assess condition and safety standards.
- Facilitated communication between residents and management to enhance satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Collected monthly assessments, rental fees, deposits and payments.
Assistant Property Manager
Bridge Housing
01.2020 - 11.2024
- Managed tenant communications and resolved inquiries efficiently.
- Assisted in preparing lease agreements and ensuring compliance with regulations.
- Supported rent collection processes and updated tenant records accurately.
- Conducted property inspections to maintain safety and quality standards.
- Organized community events to enhance tenant engagement and satisfaction.
- Trained new staff on operational procedures and company policies effectively.
- Collected first month's rent along with security deposit prior to move-in date.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Kept records of correspondence with residents and tenants.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Conducted apartment tours for potential tenants and answered questions about property.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Front Desk Clerk
Aperto Property Management
01.2018 - 12.2020
- Managed phone inquiries, providing accurate information and assistance to callers.
- Greeted guests warmly and checked them in efficiently at the front desk.
- Resolved guest complaints promptly, ensuring satisfaction during their stay.
- Collaborated with housekeeping to ensure rooms met cleanliness standards for arrivals.
- Monitored lobby area, maintaining a welcoming atmosphere for all visitors.
- Updated computer system with current guest information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Education
High School Diploma -
Sia Tech Academy
San Francisco, CA05-2005
Associate of Business Administration -
Liberty University
Lynchburg, VASkills
- Lease administration
- Property inspections
- Tenant relations
- Rent collection
- Community engagement
Timeline
Property Manager
Christan Church Homes
11.2024 - Current
Assistant Property Manager
Bridge Housing
01.2020 - 11.2024
Front Desk Clerk
Aperto Property Management
01.2018 - 12.2020
High School Diploma -
Sia Tech Academy
Associate of Business Administration -
Liberty University