Darshil Shah
Vancouver,BC
Summary
Achieved significant sales growth at Earls Kitchen + Bar by leveraging exceptional upselling techniques and fostering a team-oriented environment. Skilled in complaint handling and customer relationship management, consistently enhancing guest satisfaction and loyalty. Demonstrates a keen ability to maintain organization and attention to detail under pressure, making a tangible impact on service excellence. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Earls Kitchen + Bar
Vancouver, BC
05.2022 - 07.2024
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded sales goals through upselling techniques.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Tap & Barrel
Vancouver, BC
02.2020 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Tim Hortons
Vancouver, BC
07.2018 - 01.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Diploma - Management
UBC
Vancouver, BC07.2020
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Customer Relationship Management
- Guest service
- Staff Motivation
- Food presentation
- Server coordination
- Dining room management
- Cool Under Pressure
- Attention to Detail
- Team Player
- Upselling
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Certification
Smart serve certification
Food safe level 1
Timeline
Server Shift Leader
Earls Kitchen + Bar
05.2022 - 07.2024
Server
Tap & Barrel
02.2020 - 05.2022
Barista
Tim Hortons
07.2018 - 01.2020
Diploma - Management
UBC