Daren Dei Rebello
Toronto,ON
Summary
Dedicated banking professional recognized for enhancing client experiences through personalized service. Possesses strong skills in cash handling and maintaining accurate financial records, ensuring compliance and building trust. Committed to delivering exceptional customer service while consistently achieving operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SR. CLIENT SERVICE REPRESENTATIVE
CIBC
Toronto, Canada
09.2023 - Current
- Prioritized client experience, ensuring interactions were impactful and tailored to individual needs.
- Assisted clients in managing accounts and products to enhance their banking experience.
- Educated clients on mobile banking applications, enabling them to manage their banking needs effectively.
- Facilitated connections between clients and team members to address their specific needs.
ACCOUNTS ASSISTANT
MMW Equipments LLC
Dubai, United Arab Emirates
01.2021 - 11.2022
- Processed payments and documents including invoices, journal vouchers, employee reimbursements, and statements to ensure accurate financial records.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Resolved client disputes regarding outstanding invoices, payments, and adjustments to maintain positive relationships and ensure timely payments.
- Used accounting software to prepare weekly and monthly financial reports.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Maintained organized accounts payable records to support efficient financial operations and facilitate quick access to information.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Coordinated office supply ordering to avail materials for streamlined operations.
FOREIGN EXCHANGE TELLER
UAE Exchange Centre LLC
Dubai, United Arab Emirates
11.2014 - 12.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily, resolving discrepancies to ensure accurate cash flow reporting.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Identified customer's financial needs, established trust, and optimized sales opportunities, enhancing overall customer satisfaction.
- Monitored and reported suspicious activity, reinforcing compliance with bank security policies.
- Answered customer inquiries regarding transaction history and service charges.
BANK TELLER
China Banking Corporation
Quezon City, Philippines
04.2012 - 03.2014
- Processed customer transactions promptly, enhancing customer satisfaction and minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Acted as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Cultivated strong customer relationships through effective interpersonal and communication skills, leading to increased customer loyalty.
- Promoted and sold bank products to new and existing customers, contributing to overall branch revenue growth.
- Accomplished highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Monitored and reported suspicious activity in line with bank security policies.
TREASURY ASSISTANT
MMSA Corporation
Quezon City, Philippines
09.2010 - 03.2012
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Maintained accurate accounting records by monitoring and organizing sales documentation.
- Counted cashiers' cash box at start and end of each shift to ensure accuracy and accountability.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
Bachelor - Banking and Finance
Polytechnic University of The Philippines
Philippines05-2010
Skills
- Teller operations
- Cash handling
- Cash dispenser operation
- Referral tracking
- Customer relations
- Client relationship management
- Referral management
- Administrative assistance
- MS Office proficiency
- Problem solving
- Professionalism under pressure
Certification
Investment Funds in Canada (IFC)
Timeline
SR. CLIENT SERVICE REPRESENTATIVE
CIBC
09.2023 - Current
ACCOUNTS ASSISTANT
MMW Equipments LLC
01.2021 - 11.2022
FOREIGN EXCHANGE TELLER
UAE Exchange Centre LLC
11.2014 - 12.2017
BANK TELLER
China Banking Corporation
04.2012 - 03.2014
TREASURY ASSISTANT
MMSA Corporation
09.2010 - 03.2012
Bachelor - Banking and Finance
Polytechnic University of The Philippines