Abigail Stevens Woo
Caledon East,ON
Summary
Experienced Sr. Client Service Representative at CIBC, adept at providing exemplary customer service and cultivating strong client relationships. Enjoy working collaboratively within a team environment. Completed an Honours degree in Psychology with a Business Certificate, combining expertise in organizational psychology and business operations.
Overview
6
6
years of professional experience
Work History
Sr. Client Service Representative
CIBC
Mississauga, Ontario
04.2023 - Current
- Provide exceptional client service, address inquiries, and issues promptly.
- Collaborate with team members to achieve service and sales targets.
- Maintain client records and ensure compliance with banking regulations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Server Trainer
TPC Toronto Osprey Valley Golf Course
Alton, Ontario
04.2021 - 09.2022
- Trained new servers on restaurant operations and customer service standards.
- Coached staff members on best practices for optimizing server performance levels.
- Developed and presented comprehensive training materials on server setup, configuration, and maintenance.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
Retail/Server/Bartender/Outdoor Supervisor
Spirit Tree Estate Cidery
Caledon, Ontario
04.2019 - 01.2020
- Managed stock and inventory, handled payments, served meals, and conducted cidery tours.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Receptionist
Core Solutions Physiotherapy and Wellness
Caledon East, Ontario
04.2018 - 09.2018
- Organized patient files, managed appointments, and provided excellent customer service.
Education
Investment Funds in Canada - Financial Management
Canadian Securities Institute
Toronto, ON09-2024
Bachelor of Arts - Psychology
University of Guelph
Guelph, ON05-2022
Post-Degree Certificate - Business Analysis And Process Management
University of Guelph
Guelph, ONSkills
- Customer Service
- Client Relationship Management
- Team Collaboration
- Leadership
- Organizational Skills
- Communication Skills
- Adaptability
Community Service
- Community Champion - CIBC Run For The Cure
- Woodbridge United Church - Event Service
- Caledon Coyotes Hockey Camp - Camp Counsellor / Coach
Timeline
Sr. Client Service Representative
CIBC
04.2023 - Current
Server Trainer
TPC Toronto Osprey Valley Golf Course
04.2021 - 09.2022
Retail/Server/Bartender/Outdoor Supervisor
Spirit Tree Estate Cidery
04.2019 - 01.2020
Receptionist
Core Solutions Physiotherapy and Wellness
04.2018 - 09.2018
Investment Funds in Canada - Financial Management
Canadian Securities Institute
Bachelor of Arts - Psychology
University of Guelph
Post-Degree Certificate - Business Analysis And Process Management
University of Guelph
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