Brant Cakov
Toronto,Canada
Summary
Detail-oriented team player with a hunger to learn and a proven track record of exceeding employer expectations. Strong performance in key support functions to ensure high levels of client satisfaction. Extensive experience in leading large teams in a fast pace environment, with a focus on training, development and employee experience.
Overview
12
12
years of professional experience
Work History
Sr. Client Service Representative
BFL Canada Risk and Insurance Services Inc.
10.2019 - Current
- Led training sessions for junior representatives, strengthening their skills in customer relations and product knowledge.
- Helped build and develop curriculum for internal rotational career experience program.
- Collaborated with team members to enhance overall service quality, sharing knowledge and best practices.
- Delivered consistent results under pressure by prioritizing tasks based on urgency and importance effectively managing workload.
Bartender
The Painted Lady
03.2019 - 03.2020
- Trained new bartenders on drink preparation, product promotion and protocols.
- Demonstrated strong interpersonal skills through educating customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adapted to fast-paced environment, effectively managing multiple customers simultaneously without compromising quality.
Restaurant General Manager
The Rec Room, Cineplex Entertainment
06.2016 - 11.2018
- Developed strong and motivated teams of ~150 staff by providing ongoing training and development opportunities.
- Collaborated with regional management to successfully open two large-scale restaurants, working with multiple teams to meet deadlines and create best-in-class experiences.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
General Manager
Original Joe's
12.2012 - 05.2016
- Executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Education
Bachelor of Education - Elementary Generalist
University of Alberta
Edmonton, AB12.2012
Skills
- Strong presenter and facilitator with ability to stay calm under pressure
- History of effective leadership and team collaboration
- Demonstrates resilience and flexibility
- Clear communicator (both verbally and written)
- Highly accountable to performance - welcomes feedback
- Effective Workflow Management
- Proficient in Microsoft Office Suite
References
Available upon request
Timeline
Sr. Client Service Representative
BFL Canada Risk and Insurance Services Inc.
10.2019 - Current
Bartender
The Painted Lady
03.2019 - 03.2020
Restaurant General Manager
The Rec Room, Cineplex Entertainment
06.2016 - 11.2018
General Manager
Original Joe's
12.2012 - 05.2016
Bachelor of Education - Elementary Generalist
University of Alberta
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