DAPHNEE LE
Ottawa,ON
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Key Holder/Supervivor
Call It Spring (Aldo Group)
03.2023 - Current
- Positive representative of Call It Spring, demonstrating professionalism and pose
- Provided full customer service experience in store, delivering sales to meet or exceed targets. Contributed nearly $6,000 for the store goals per week.
- Fulfilled manager on duty responsibilities, including opening and closing responsibilities, banking responsibilities, managing down time to be productive, maintaining cleanliness standard, making sure the sales floor is a welcoming environment
- Identified potential loss prevention issues
- Educated staff on strategies for handling difficult customers and challenging situations.
Assistant manager
Access Storage
01.2023 - 04.2023
- Coordinated retail store operations
- Coordinated daily customer service: sales, orders and payments
- Proven experience as a retail assistant manager
- Acted as the store’s representative
- Communicated with clients and evaluated their needs
- Tracked the progress of weekly, monthly, quarterly
- Counted register drawers and prepare daily bank deposits
- Set up displays and restock products.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Line cook
JOEY restaurant
10.2022 - 05.2023
- Handled all food in compliance with food safety standards
- Strong hands-on experience in line service, food preparation, and cooking
- Assisted with food service item stocking as required
- Cooked and served all meals per guest specifications
- Good ability to season, garnish, and arrange food creatively and attractively.
Line cook
Montana’s BBQ and Bar
02.2022 - 10.2022
- Produced high-quality cuisine aligned to the restaurant standards
- Covered all station duties: grill, boiling, saute, flat top, flyer and pantry, maintaining a 97% on-time delivery during busy time
- Prepared high-quality food preparation following specific recipes while conducting food safety
- Opened or closed with daily stocking and cleaning, making sure everything is organized, well-stocked and neat
- Reviewed daily inventory of ingredients
- Pivoted dishes to ensure if there is any diner’s special request
- Checked the cleanliness of all plates, utensils and cooking ware.
Sales Associate
Winners
08.2021 - 03.2022
- Provided customer service by greeting and assisting customers
- Helped, recommended and located merchandises based on customer needs
- Received, arranged daily shipments in the warehouse in order to display merchandises on the sale floor
- Set up merchandises on shelves, counters, tables to attract customers
- Watched and recognized security risks and thefts to prevent loss
- Assisted with fitting room duties, making sure everything is clean after customers leave
- Cash handling and processed all refunds, exchanges and purchases to demand customer needs.
Guest Service Team Member
Tim Horton’s
01.2019 - 11.2021
- Greeted and served customers in a fast-paced environment
- Operated manual and semi-automatic espresso machines and commercial coffee brewers
- Memorized customers’ orders, prepared and served them within 2 minutes, making customers satisfied
- Operated cash registers and explained menu options to the customers
- Kept store, counters clean and sanitized all the time.
Education
Bachelor of Commerce - Marketing
Sprott School of Business, Carleton University
Ottawa, ONSkills
- Excellent People Skills
- Microsoft Windows
- Money Transfer Systems
- Cash Handling Accuracy
- Sales Trends
- Customer Service
- Contract Management
- Food Preparation
- Food Presentation Talent
Volunteer Experience
- Student Council Member, Toronto International Academy, Mississauga, ON, 09/2019 - 12/2019, Created posters for events such as Terry Fox, Halloween, Food Bank, Collectively, with a team of 8, raised approximately $2000 for Terry Fox Run
- Office Work, Toronto International Academy, Mississauga, ON, 05/2019 - 09/2019, Assisted teachers with handout preparations, unofficially tutored students in Math to help improve their overall understanding
- Korean Pavilion Carassauga, Mississauga, Mississauga, ON, 05/2019, Served as an ambassador introducing school to 20 + potential customers
- Mississauga Marathon, Mississauga, Mississauga, ON, 04/2019 - 05/2019, Volunteered in a 10-member team to guide race participants to proper locations
Hobbies And Interests
I have a big passion for food and fashion.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Key Holder/Supervivor
Call It Spring (Aldo Group)
03.2023 - Current
Assistant manager
Access Storage
01.2023 - 04.2023
Line cook
JOEY restaurant
10.2022 - 05.2023
Line cook
Montana’s BBQ and Bar
02.2022 - 10.2022
Sales Associate
Winners
08.2021 - 03.2022
Guest Service Team Member
Tim Horton’s
01.2019 - 11.2021
Bachelor of Commerce - Marketing
Sprott School of Business, Carleton University
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