Dante Zolaturiuk

As a Corporate Customer Service Representative at Canadian Tire Corporation, I am responsible for providing exceptional service to customers across various channels, including phone, email, and online chat. My primary duties include:

• Handling a high volume of calls related to roadside assistance, ensuring prompt and efficient resolution to customer inquiries and concerns.
• Managing relationships with business partners with whom the company is contracted, fostering positive connections and ensuring contractual obligations are met to the satisfaction of all parties involved.
• Demonstrating a deep understanding of Canadian Tire's products, services, and policies to accurately address customer queries and provide informed assistance.
• Utilizing strong problem-solving skills to address complex customer issues and find effective resolutions in a timely manner.
• Upholding Canadian Tire's commitment to excellence in customer service by consistently exceeding performance metrics and achieving high customer satisfaction

ratings.

• Recognized with a certificate for achieving a remarkable milestone of more than six consecutive months without receiving a single review under 100% from any customer I interacted with, showcasing dedication to delivering exceptional service and maintaining customer satisfaction.

Key Achievements:

• Awarded Certificate of Excellence for maintaining a customer satisfaction rating of 100% for over six consecutive months.
• Consistently exceeded performance targets, including call handling time and customer satisfaction metrics.
• Received positive feedback from customers and colleagues for exceptional communication skills, problem-solving abilities, and commitment to delivering outstanding service.

• Worked efficiently to minimize material and time waste.
• Updated logs and completed production reports.
• Adhered to safety practices and quality standards at all times.
• Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
• Assisted in selling products to potential consumers

• Took advantage of opportunities to learn new systems and repair procedures.
• Observed senior mechanics completing major repairs.
• Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
• Cleared work areas of debris and organized supplies to maintain safety and appearance.
• Made basic repairs to cars and other vehicles under technician supervision, asking questions and taking notes to increase personal knowledge.

• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
• Packaged, arranged and labeled ingredient stock, storing at established temperatures.
• Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.

• Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Adapted service based on customer requests and kitchen readiness.

• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.