Danielle Steadman
Charlottetown,Prince Edward Island
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. This is highlighted by my effective management of full-time employment and online master's program.
Willingness to take on added responsibilities to meet team goals. Gifted in working with stressed, confused and upset individuals in need of supportive guidance.
Overview
6
6
years of professional experience
Work History
Survivor Claims Clerk (CR-05)
Veterans Affairs Canada
06.2023 - Current
- Enhanced customer satisfaction by staying current on changing policy regulations and guidelines and used timely and accurate processing to resolve discrepancies quickly.
- Showcased my proficient knowledge with Office 365 platform by creating Excel spreadsheets and Word docs to manage data and files.
- Supported departmental goals by consistently meeting or exceeding performance benchmarks related to accuracy, timeliness, and productivity.
- Conducted thorough research on each claim file, gathering relevant data from various sources to support decision-making processes accurately.
- Demonstrated exceptional problem-solving skills in addressing complex files, finding creative solutions that satisfied all parties involved.
Support Clerk (CR-04)
Veterans Affairs Canada
05.2023 - 06.2023
- Conducted thorough research to gather pertinent information for various projects, contributing to informed decision-making processes.
- Streamlined office operations for improved productivity through effective document management and organization.
- Assisted colleagues with various tasks during peak periods or absences to maintain optimal workflow efficiency at all times.
- Enhanced customer satisfaction by efficiently sorting and resolving support inquiries.
- Processed incoming emails, ensuring timely distribution and accurate recordkeeping.
Substitute Teacher
PEI Public School Board
04.2022 - 05.2023
- Followed classroom plans (English and French) left by class teacher to continue student education and reinforce core concepts in students from K-12.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Parks Communicator
Parks Canada
06.2018 - 09.2022
- Collaborated with co-workers to develop and execute communications strategies for providing PEI National Park information to 800+ visitors per day.
- Communicated and upheld the rules and regulations of the park to ensure both visitor enjoyment and protection of the PEI National Park.
- Handled cash float of $400 and was responsible for counting and depositing the daily earnings from the PEI National Park.
- Assisted with the planning, setup, and delivery of interpretation activities within the PEI National Park
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, NB01.2026
Bachelor of Science - Psychology
Mount Allison University
Sackville04.2023
Skills
- Teamwork and Collaboration
- Verbal Communication
- Customer Service
- Problem-Solving
- Critical Thinking
- Data entry proficiency
- Adaptable and Flexible
- Dependable and Responsible
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Survivor Claims Clerk (CR-05)
Veterans Affairs Canada
06.2023 - Current
Support Clerk (CR-04)
Veterans Affairs Canada
05.2023 - 06.2023
Substitute Teacher
PEI Public School Board
04.2022 - 05.2023
Parks Communicator
Parks Canada
06.2018 - 09.2022
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Science - Psychology
Mount Allison University
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