Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Daniel Polo

Edmonton,AB

Summary

My name is Daniel Rafael Polo, I speak fluent Spanish and English, and I am experienced providing customer service, hospitality, helping and supporting both children and seniors. All I want to do is something good for someone who needs help and support, because I will always try my best to be there for them. I want to make the world a better place by helping others and make a difference in the lives of others.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Seasonal Outdoor Live Goods Merchandiser

Rainbow Greenhouses
05.2024 - 06.2024

1) Pulling, riding, and pushing heavy racks of flowers and plants and taking them to the garden centre
2) Watering plants and flowers
3) Condensing, stocking, and organizing flowers and plants to look neat
4) Providing excellent guest service and customer service to customers
5) Sweeping the floor and the garden area to make sure it looks clean and welcoming for customers

Inbound Team Member

SPUD
11.2023 - 01.2024

1) Maintaining the organization of inventory in all overstock and picking areas
2) Cleaning and organizing work areas
4) Stocking products in their proper “homes/locations (in different temperature zones including Freezer and Cooler) using FIFO (first in and first out) rotation
4) Supporting the Produce Team with getting produce shipments in the door
5) Docking and receiving heavy inbound shipments of products and carrying heavy food items and heavy boxes
6) Assisting our ICQA team with regular inventory counts
7) Organizing, Scanning, stocking, and counting food items with team members and reducing food waste

Customer Service Representative/ Pet Counselor

Petland
05.2023 - 08.2023

1) Providing Customer Service/Guest Service to Clients.
2) Attending guests by greeting them, and offering cashier service.
3) cleaning, organizing pens for small animals and providing food and water for animals.
4) Sweeping and mopping floors when there is dirt or when floor is unclean.
5) Stocking products and food items and making sure they are neat and organized.
6) Providing information to guests and clients when they have questions of products and items.
7) Making telephone calls/follow up calls to check on animal's health condition and guest's satisfaction on their new pets.

Youth Leader/ Multi-Sport Leader

Free Play For Kids
11.2021 - 11.2022

1) Working with children and youth between the ages of 8-12 by facilitating programming along with Free Play and other coaches.
2) Meeting children at school and supervising these children in the bus.
3) Supervising all aspects of the programs with Free Play for these children such as, snack time, games, activities, drills, water, and washroom breaks.
4) Helping kids and encourage participating for everyone in the sport games such as, soccer, hockey, basketball, and flag football.
5) Providing an Anti-Bullying environment for all children/youth and reporting bullying, and resolving bullying behavior for the children.
6) Helping youth get back on the bus at the end of programming for them to return home and making sure everyone departs safely.

Patient and Family Ambassador/ Hospitality

Alberta Health Services
03.2019 - 03.2020

1) Organizing water bottles to offer to outpatients in the hospital
2) Making coffee and offering it to outpatients
3) Greeting families and patients with a smile and offering beverage drinks
4) Guiding outpatients to the right direction whenever they got lost
5) Collecting donations from visitors, outpatients, and/or customers
6) Walking around the hospital to offer coffee, water bottles, and greeting people

Education

Bachelor of Arts - General Studies

Athabasca University
Edmonton, AB
03.2025

Associate of Arts - Social Work

NorQuest College
Edmonton, AB
06.2018

High School Diploma -

St. Joseph High School
Edmonton, AB
06.2014

Skills

Great Independence

Compassion towards others

Accountability to mistakes or errors

Ethical in doing what is right at work

Empathy with client's/customers' concerns

Integrity and honesty in doing what is right

Responsible at completing tasks and duties

Great Team Player with other co-workers

Bilingual in speaking Spanish and English

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

Standard First Aid & CPR/AED Level C

What is Trauma Informed Care Certificate

Timeline

Seasonal Outdoor Live Goods Merchandiser

Rainbow Greenhouses
05.2024 - 06.2024

Inbound Team Member

SPUD
11.2023 - 01.2024

Customer Service Representative/ Pet Counselor

Petland
05.2023 - 08.2023

Youth Leader/ Multi-Sport Leader

Free Play For Kids
11.2021 - 11.2022

Patient and Family Ambassador/ Hospitality

Alberta Health Services
03.2019 - 03.2020

Bachelor of Arts - General Studies

Athabasca University

Associate of Arts - Social Work

NorQuest College

High School Diploma -

St. Joseph High School
Daniel Polo