Dana Foote

• Provides primary counseling, resource referrals, crisis intervention, conflict resolution, and support to all residents.
• Participates in the shift schedule rotation as part of our 24-hour staffing model, as well as an on-call rotation.
• Maintains accurate and up-to-date records and statistics regarding all aspects of service delivery.
• Acquainted with each resident’s individual Plan of Care, identify needs, recommend changes in individual program plans, and aid that is consistent with the plan for each individual.
• Provides statistical and evaluative information to management levels when required.
• Keeps abreast of trends, community resources, and developments in the profession by participating in workshops, conferences, and continued professional development.
• Performs other duties as assigned by the Manager or designate.
• Assessed the needs of each client and recommended appropriate services and resources.
• Performed discharge planning, placement monitoring, and crisis intervention.

• Provide a positive environment to youth coming to the shelter.

• Forms professional relationships with a broad spectrum of community service agencies to be able to refer youth.

• Assisting youth in daily routines including cooking, cleaning, and life skills development.

• Completing intakes, answering phones, and monitoring the building for safety including the completion of hourly security checks.

• Provides supervision, support, and/or crisis counseling to residents living at the shelter.

• Maintains positive and open communication with the staff team.

• Complete documentation of shift activities and incidents in appropriate logs and client records.

• Provided key emotional support to special needs youth.

• Build positive, respectful, and non-judgmental relationships with newcomers to Canada using a trauma-informed approach.
• Assists newcomers in establishing and maintaining links with appropriate resources,
• Including services relating to employment, language training, settlement, general health care, volunteer opportunities, etc.
• Keeps accurate and detailed administrative records of services and activities and completes required reports.
• Admitted and discharged clients as required and assisted with the supervision of clients.
• Conduct regular room checks.
• Provide internal and external referrals to clients based on their needs.

• One-on-one counseling sessions.
• Completing case notes from group and one-on-one sessions with clients.
• Co-facilitating and shadowing various groups.
• Conducting Research and updating resource list.
• Booking, and rescheduling appointments.
• Screened and assessed patients’ eligibility for attending psycho-educational mental health groups.
• Ensured all administrative forms/reports were completed in a timely manner as per agency/programming guidelines.
• Followed school and classroom policies, regulations, dress codes, and schedules
• Worked in a team environment to maintain high levels of productivity.

• Admitted and discharged clients as required and assisted with the supervision of clients.
• Facilitated intake and triage processes for clients by completing intake interviews.
• Provided appropriate information and resources, oriented residents to hostel regulations and schedules as well as all available services during the intake process.
• Make necessary internal/external referrals to the case management department, pastoral care, and community resources to assist clients with basic needs and moving towards housing and housing stability.
• Monitored client length of stay and notified case management team of significant changes.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Facilitated communication between clients and other service providers.
• Provided support to social service clients in navigating available resources.