DamiLare Adekunle
Toronto,ON
Summary
Flexible and versatile Business Analyst specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.
Overview
3
3
years of professional experience
Work History
Business Analyst
Sporting Life
Toronto, ON
10.2022 - Current
- Conducted market research to identify potential opportunities for new product development.
- Developed financial models and forecasts to support business decisions.
- Facilitated brainstorming sessions with cross-functional teams for problem-solving activities.
- Monitored project timelines and budgets by tracking milestones, deliverables, and tasks.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
Customer Service Representative
Volkswagen, Teleperformance (Remote)
Toronto, ON
06.2022 - 11.2022
- Provided remote technical support to customers experiencing network issues daily
- Efficiently escalated complex issues to upper management teams and followed up with customers to ensure resolution and satisfaction
- Knowledge of automotive systems and engines to provide helpful assistance
- Demonstrated ability to manage time and stay focused while working remotely and meeting daily goals
- Skilled in clear and concise communication skills, both verbal and written to convey information and instructions to clients easily.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales Associate
Slot Mobile Shop
Lagos, NGA
12.2021 - 05.2022
- Unloading boxes and organizing stockroom for new season items
- Organized and distributed products for retail purchase
- Repair electronic devices like phones, laptops etc
- Helped customers place online orders of store merchandise.
Education
Business - Business
Sheridan College
Mississauga, ON04.2024
Skills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Excellent interpersonal skills with the ability to meet deadlines
- Multi-talented in being able to perform secretarial, assistant, and office management duties simultaneously
- Cost-benefit analysis
- Technical Writing
- Operations Management
- Adept at interdepartmental coordination and communication with customers and colleagues
- Ability to apply problem-solving and critical thinking skills to business scenarios
- Experience in managing projects, including planning, evaluation and timeline constraints
- Collaborative and able to work effectively as part of a team and support colleagues
- Search Engine Optimization
Timeline
Business Analyst
Sporting Life
10.2022 - Current
Customer Service Representative
Volkswagen, Teleperformance (Remote)
06.2022 - 11.2022
Sales Associate
Slot Mobile Shop
12.2021 - 05.2022
Business - Business
Sheridan College
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