Oscar Funes
Napa,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing effective customer service best practices and adept at exploring different solutions to address customer needs effectively. A detail oriented, personable, and dependable person I pride myself in being as thorough as possible in meeting my clients needs and preferences. As someone with 2+ years of experience in the customer service industry applying myself in different business types, greeting customers, inquiring about their interests, and finding the best possible product, service, or deal optimized to satisfy them in a friendly manner. I have developed a joy for conversing with customers while conducting efficient transactions. I love work that requires attention to detail as I’ve gained the ability to learn and utilize technology, lining up customers’ desires, take inventory of products, as well as keeping merchandise organized in proper placement. Im a team player who can produce high quality work, while building trust, and promoting a positive environment that uplifts all within a team. I enjoy working hard to ensure customer satisfaction while making sure to meet the company's goals and progress forward. I look forward to being an asset on your team.
Overview
13
13
years of professional experience
Work History
Delivery Partner
Amazon Inc.
06.2023 - Current
- Delivered over six thousand packages to different businesses and domestic customers throughout the Bay Area: with care and within in a timely manner.
- Consistently achieved the highest standing as a partner.
- Received bonus from being in the top 10% of delivery partners who had the most positive feedback from customers during promotional periods.
Front Desk Concierge
Kaiser Permanente
03.2022 - 03.2023
- Served as a front desk information clerk who helped patients and visitors get to their designated appointments on time.
- Assisted approximately 30 patients a day to get to through the hospital and to their valet via wheelchairs after procedures, and when needed.
- Assisted patients who spoke English and Spanish.
- Assisted patients with the digital processing of hospital application.
- Learned how to navigate the Hospital Digital Network Interface unique to Kaiser.
Cashier/Waiter
Stockpot Restaurant
05.2020 - 08.2021
- Managed approximately 20 phone call orders from customers a day and conducted over 30 orders with custom substitutions and additives.
- Greeted guests from the community, took orders from guests, served guests their food, inquired guests on satisfaction and feedback, collected dishes, cleaned, and mopped the floors.
- Proficient with operating a point of sales interactive display, a cash register and collecting/dispensing cash efficiently.
Cook
The Habit Burger and Grill
08.2018 - 08.2019
- Cook/Prep meals such as tilapia, chicken, veggie patties, and beef patties.
- Preparing customized burgers to be fully assembled to order in chain of assembly.
- Helping resolve customers’ frustrations when a mistake or mix-up occurs.
- Cleaning the kitchen, restocking the food items, cleaning the dining area/windows, cleaning the bathroom making sure the business is presentable and sanitary maintaining health codes and grading, assisting with the fryer on making fries.
- Assisted senior employees and managers in covering responsibilities when urgent.
Paralegal Assistant
VIDAS Legal Services
08.2012 - 08.2019
- Record keeping, successfully verified the accuracy of confidential files, policies, procedures, and related responsibilities to ensure productive operations.
- Acquired data entry skills in electronic forms software in a professional environment.
Education
A.S. - Industrial Biotechnology Manufacturing
Solano Community College
Fairfield, CA05.2023
A.S. - Scientific & Quantitative Reasoning
Solano Community College
Fairfield, CA05.2022
A.A. - Liberal Studies
Solano Community College
Fairfield, CA05.2022
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA05.2015
Skills
- Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
- Bilingual: Fluent in English and Spanish
- Proficient in utilizing Interactive Displays
- Product Knowledge
- Beginning Sales and Upselling
- Effective problem solving
- Strong time management
- Deadline adherence
- Dependable and reliable
- Positive attitude
- Inventory management
- Customer service
- Issue resolution
- Point-of-sale system operations
Timeline
Delivery Partner
Amazon Inc.
06.2023 - Current
Front Desk Concierge
Kaiser Permanente
03.2022 - 03.2023
Cashier/Waiter
Stockpot Restaurant
05.2020 - 08.2021
Cook
The Habit Burger and Grill
08.2018 - 08.2019
Paralegal Assistant
VIDAS Legal Services
08.2012 - 08.2019
A.S. - Industrial Biotechnology Manufacturing
Solano Community College
A.S. - Scientific & Quantitative Reasoning
Solano Community College
A.A. - Liberal Studies
Solano Community College
High School Diploma -
Rancho Cotate High School
Awards
- Inducted into Phi Beta Kappa Honor Society at SCC Chapter
- Presidential Honors Award Recipient
- Deans List 2 years consecutively