Daisy Mai
Calgary,Canada
Summary
Dedicated administrative professional with successful experience in fast-paced office settings.
Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Self-motivated work ethic to perform effectively in independent or team environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
2
2
Language
Work History
Medical Office Assistant
Forest Lawn Medical Clinic
Calgary, CA
11.2022 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages, schedule appointments, and handle patient inquiries.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Monitor and manage the general tidiness of the waiting room
- Manage electronic patient files using AVA EMR
- Inventory control and ordering of consumable medical supplies.
- Performed various administrative tasks by filing, copying and faxing documents.
Store Associate
Levi's Store, Part Time Employee
Calgary, Alberta
10.2022 - Current
- Provide exceptional customer service to every Levi's® Store customer
- Answered questions about store policies and addressed customer concerns.
- Meet or exceed established store and individual sales and performance goals daily
- Assist stock associates with replenishment and security tagging of merchandise on the selling floor as needed
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Customer Service Supervisor
On Trend Nails And Spa
Calgary, Alberta
09.2021 - 09.2022
- Greet customers to spa, communicate with them effectively and ensure customers’ satisfaction with products and services.
- Coordinate appointments, work schedules and work activities of staff (technicians, receptionists, etc.)
- Generate and submit reports on sales for review.
- Maintain the smooth operation of electronic equipment such as computers, POS system, etc. and arranged for maintenance and repair work.
- Maintain inventory of in-store supplies and materials; also, ensure items are in stock by placing orders.
- Monitored front areas so that questions could be promptly addressed.
Senior Service Coordinator
Swiss Post Solutions Ltd USA
01.2012 - 11.2020
- Be the main contact point for customer to resolve all problems or enquiries they may have
- Provide a high level of customer support, understanding their needs and providing customer service in all interactions
- Manage a team of 10-15 service assistants in all aspects of work from leading to coaching and giving guidance when necessary
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Project management and controlling (scope/time/budget)
- Work closely with other departments for new project's implementation in terms of cost, timelines delivery and other requirements from by the customer
- Support requirements engineering and project estimations
- Work with the scheduler for daily, weekly and monthly planning of the operation; keep close track of the planning and adjust when needed.
Education
Postgraduate Certificate - Accounting
Seneca College of Applied Arts and Technology
Bachelor’s Degree - Banking and Finance
University of Economics and Law
Bachelor’s Degree - English linguistics
University of Social Sciences and Humanities, Ho Chi Minh city
Skills
Microsoft Office including word, excel, outlookundefined
Timeline
Medical Office Assistant
Forest Lawn Medical Clinic
11.2022 - Current
Store Associate
Levi's Store, Part Time Employee
10.2022 - Current
Customer Service Supervisor
On Trend Nails And Spa
09.2021 - 09.2022
Senior Service Coordinator
Swiss Post Solutions Ltd USA
01.2012 - 11.2020
Postgraduate Certificate - Accounting
Seneca College of Applied Arts and Technology
Bachelor’s Degree - Banking and Finance
University of Economics and Law
Bachelor’s Degree - English linguistics
University of Social Sciences and Humanities, Ho Chi Minh city
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