Kassidy Constantin
Calgary,AB
Summary
Trustworthy and dependable employee with over 6 years of work experience in various administrative and customer service roles. Skilled in maintaining a positive customer experience through effective communication and problem-solving. Experienced in providing exceptional service in-person, over the phone, and via email. Strong organizational abilities with a proven track record of managing multiple tasks and priorities simultaneously. Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar). Ability to handle administrative tasks, including scheduling appointments, managing calendars, and coordinating meetings. Possesses an uncompromising work ethic. Maintains patient confidentiality. Knowledge of medical terminology and medical procedures and an understanding of FOIP and HIA
Overview
10
10
years of professional experience
Work History
Medical Office Assistant
Noir Medical Aesthetics
03.2025 - Current
- Delivered professional patient reception and service, including check-in, education on clinic services, and product knowledge support.
- Coordinated appointments, calls, and scheduling to optimize daily clinic operations.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Collaborated with medical and administrative teams to provide seamless patient care and follow-up.
- Managed inventory of medical supplies and skincare products, ensuring availability and accuracy.
- Safely transported and deposited clinic cash to the bank when cash exceeded threshold limits.
- Coordinated patient appointments and maintained clinic schedules using Jane App.
Medical Office Assistant
Beacon Dermatology
09.2022 - 03.2025
- Greeted and checked patients in for their appointments.
- Checked emails and returned voicemails daily and answered incoming calls.
- Triaged referrals, scheduled patients, and rescheduled doctors' schedules.
- Processed payments for surgical and cosmetic procedures.
- Collected and scanned questionnaires and consents, indexed scans.
- Navigated Health Quest EMR system.
- Set up patients in the Narrowband UVB Phototherapy booth.
Patient Care Coordinator
Skin Health & Wellness Centre
01.2022 - 05.2022
- Greeted and checked patients in for their appointments.
- Scheduled appointments.
- Processed payments.
- Scanned and faxed important documents.
- Returned voicemails and answered incoming calls.
- Completed tasks and booking folders.
- Maintained a clean workspace while rotating between four different workstations.
- Worked alongside fourteen physicians.
- Provided information about the clinic to prospective clients.
- Sorted incoming faxes and mail.
- Navigated Med Access EMR.
Medical Office Assistant (Practicum)
Image Health Centres
06.2021 - 07.2021
- Answered and directed incoming calls according to appropriate personnel.
- Greeted and checked patients in for their appointments.
- Booked patients in for future appointments with their physician.
- Faxed and scanned requisitions, medication refills, and confidential documents.
- Ensured the patient's concerns were recognized and addressed immediately.
- Filed WCB and OIS claims.
- Navigated Med Access EMR.
Receptionist
Kienna Coffee
11.2019 - 11.2020
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Answered and directed an average of 10-25 incoming calls using a multi-line telephone system daily.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Processed payments and updated accounts to reflect balance changes.
- Posted roasted and packaged coffee.
- Created and proceeded invoices.
- Assisted people with coffee purchases on a walk-in basis.
Cashier
Superstore
11.2015 - 09.2019
- Assisted customers with purchases, locating items, and signing up for rewards programs.
- Trained new employees in cashier procedures and provided assistance in resolving concerns.
- Promoted specific items to drive sales and achieve add-on purchases.
- Wiped down counters and conveyor belts to remove debris and maintain cleanliness.
- Processed over 50 transactions per day with exceptional accuracy.
Education
Health Unit Clerk/Medical Office Assistant - With Honours With Distinction
Bredin College
Calgary, AB08-2021
High School Diploma -
St. Albert Catholic Highschool
St. Albert, AB05.2017
Standard First Aid (CSA Intermediate) – Level C CPR and AED -
04.2021
Skills
- Trustworthy and dependable employee with over 6 years of work experience in various administrative and customer service roles
- Skilled in maintaining a positive customer experience through effective communication and problem-solving
- Experienced in providing exceptional service in-person, over the phone, and via email
- Strong organizational abilities with a proven track record of managing multiple tasks and priorities simultaneously
- Proficient in using office software such as Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Gmail, Calendar)
- Ability to handle administrative tasks, including scheduling appointments, managing calendars, and coordinating meetings
- Possesses an uncompromising work ethic Maintains patient confidentiality
- Knowledge of medical terminology and medical procedures and an understanding of FOIP and HIA
- HIPAA regulations
Languages
English
Full Professional
Timeline
Medical Office Assistant
Noir Medical Aesthetics
03.2025 - Current
Medical Office Assistant
Beacon Dermatology
09.2022 - 03.2025
Patient Care Coordinator
Skin Health & Wellness Centre
01.2022 - 05.2022
Medical Office Assistant (Practicum)
Image Health Centres
06.2021 - 07.2021
Receptionist
Kienna Coffee
11.2019 - 11.2020
Cashier
Superstore
11.2015 - 09.2019
High School Diploma -
St. Albert Catholic Highschool
Health Unit Clerk/Medical Office Assistant - With Honours With Distinction
Bredin College