Daisy Arroyo
UCI WCAC Joe C. Wen Center for Advanced Care
Anaheim
13
years of professional experience
Dedicated healthcare professional with experience in patient check-in, registration verification, prior authorization coordination, payment processing, and maintaining HIPAA-compliant records. Committed to delivering exceptional customer service and fostering a welcoming environment that prioritizes patient needs. Eager to utilize my expertise in a Principal Admitting Worker position to enhance healthcare delivery and ensure high standards of patient care and satisfaction.
Work History
Admitting Worker
2 Years 7 Months- Greeted and supported patients during check-in, verified registration details, and helped maintain timely service.
- Maintained work areas clean, organized, and safe to support operational efficiency and team safety.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Verified whether scheduled appointments required prior authorization, coordinated with nursing staff to initiate authorization requests, and linked approved authorizations to the appropriate patient appointments.
Admitting Worker
3 Months- Greeted and welcomed patients and visitors to the clinic
- Verified patient information and insurance coverage, ensuring accuracy in existing patient records.
- Collected and processed payments for services rendered, contributing to efficient financial operations within the clinic.
- Assisted in maintaining a clean and organized admissions area.
- Adhered to all HIPAA regulations and maintained patient confidentiality at all times.
- Responded to patient inquiries and resolved issues related to the registration process, enhancing patient experience and satisfaction.
Office Clerk
6 Years 11 Months- Responsible for maintaining and organizing office files and documents and assisted in managing and scheduling appointments and meetings
- Responded to emails and phone calls, providing excellent customer service
- Managed inventory and ordered office supplies as needed
- Trained and mentored new office clerks on company procedures
- Communicated with clients to gather necessary information and ensure accuracy of documents
- Assisted with case management tasks such as scheduling hearings and filing court documents
- Maintained confidentiality and handled sensitive information with discretion
- Efficiently perform general office tasks such as filing, faxing, scanning, and organizing documents.
Customer Service Representative
1 Year 5 Months- Provide exceptional customer service by answering inquiries, managing phone calls, and greeting visitors.
- Responded promptly and professionally to customer inquiries
- Assisted customers with product inquiries, placing orders, and resolving issues
- Maintained accurate and detailed customer records
- Demonstrated strong problem-solving skills by identifying customer needs and recommending appropriate products or services
- Maintained accurate and up-to-date customer records using CRM software, ensuring efficient and effective tracking of customer interactions.
Education
High School Diploma
Skills
Spanish fluency; Read
write & speak
Multitasking and organization
HIPAA compliance
Team collaboration
Strong Verbal & Written communication
35WPM
Empathetic
Quick Learner Learner
Problem Solver
Reliable and Punctual
Timeline
Admitting Worker
UCI WCAC Joe C. Wen Center for Advanced Care
03.2024 - CurrentRead More
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