Ariana Estrada Nuñez
Coachella
Summary
Seeking an opportunity to showcase skills and acquire new ones. Eager to build a long-term relationship with a company aligned with career goals. Strong desire for professional growth, motivated to contribute expertise and dedication to organization's success. Committed to making a valuable impact and advancing both personally and professionally within the right company by leveraging abilities and embracing new challenges.
Overview
11
11
years of professional experience
Work History
Admitting Specialist
Eisenhower Health
39000 Bob Hope Drive Rancho Mirage 92270
09.2022 - Current
- Assisted patients in understanding their financial responsibilities, addressing concerns and offering resources as needed.
- Skilled in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) , Epic Systems for electronic health records
- Experienced in Workday for HR operations, payroll, and reporting.
- Maintained strict confidentiality of sensitive patient data, adhering to HIPAA regulations and hospital policies.
- Conducted regular quality assurance checks on completed registrations to identify areas for improvement or training opportunities for staff members.
- Maintained current knowledge of industry trends, insurance changes, and regulatory updates to ensure best practices in the admissions process.
- Resolved issues related to insurance coverage discrepancies or denials through diligent research and timely follow-up with insurers.
- Trained new Admitting Specialists in department protocols, contributing to a well-prepared workforce.
- Developed strong relationships with referring physicians, enhancing communication channels for smooth patient transitions.
- Reduced wait times by efficiently managing patient flow and prioritizing admissions based on urgency of care needs.
Front End Supervisor
Costco Wholesale
09.2020 - Current
- Provides customer service and oversight of front-of-store activities in accordance with all company policies and procedures
- Answer incoming calls daily utilizing a courteous and professional manner to collect information and attend to customers needs
- Exhibit organizational skills and discretion by handling confidential information such as store records and legal documentation
- Delivered exceptional customer service by applying problem solving skills to resolve customer inquiries and disputes
Assistant
Tacos Farolito
02.2014 - Current
- Provide the optimal customer experience by accurately taking customer calls and safely handling food, while simultaneously enhancing customer service and verbal communication skills
- Upkeep a clean environment for all customers to maintain quality assurance procedures and protocol
- Expanded interpersonal and professional communication skills through serving customers, working with peers, and following the directions of managers
- Managed incoming phone calls by assisting clients,vendors, and staff
Front End Assistant/Cashier
Costco Wholesale
10.2018 - 09.2020
- Provide support with the handling and management of payments in the store
- Crucial task such as providing answers, taking payments, processing refunds, and ensuring costco policy
- Ensuring the proper management and maintenance of up-to-date and accurate records of cash and controlling it efficiently
- Interacting with customers and collecting payments for products and service
- Ensuring accountability in the process of processing customers orders accurately and maintaining supplies by storing them in boxes
Education
Public Health -
College of the Desert
Palm Desert, CA01.2018
Coachella Valley High School
Thermal, CA01.2017
Skills
- Language: fluent in English and Spanish; read, write and speak
- Excellent customer service and conflict resolution skills
- Building rapport and maintaining client satisfaction
- Time management and multitasking in a fast-paced environment
- Knowledge in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace
- Skilled in data entry, analysis, and reporting
- Email management systems such as Outlook and Gmail
- Basic troubleshooting of hardware and software
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Admitting Specialist
Eisenhower Health
09.2022 - Current
Front End Supervisor
Costco Wholesale
09.2020 - Current
Front End Assistant/Cashier
Costco Wholesale
10.2018 - 09.2020
Assistant
Tacos Farolito
02.2014 - Current
Public Health -
College of the Desert
Coachella Valley High School