Daisy Arroyo

· Kept work areas clean, organized, and safe to promote efficiency and team safety.

· Worked effectively in fast-paced environments.

· Demonstrated respect, friendliness and willingness to help wherever needed.

· Provided exceptional customer service to patients, answering questions and addressing concerns.

· Managed patient registration process, confirming data accuracy and completeness.

· Filed and maintained patient records in accordance with HIPAA regulations.

· Processed payments using cash and credit cards, maintaining accurate records of transactions.

· Helped address client complaints through timely corrective actions and appropriate referrals.

Greeted and assisted patients with check-in procedures.

· Greeted and welcomed patients and visitors to the clinic

· Verified patient information and insurance coverage and updated existing patient records

· Collected and processed payments for services rendered

· Assisted in maintaining a clean and organized admissions area

· Adhered to all HIPAA regulations and maintained patient confidentiality at all times.

· Conducted patient registration and admission procedures, including verifying patient demographics and insurance information.

· Responded to patient inquiries and resolved any issues or concerns related to the admission process.

· Responsible for maintaining and organizing office files and documents and assisted in managing and scheduling appointments and meetings

· Responded to emails and phone calls, providing excellent customer service

· Managed inventory and ordered office supplies as needed

· Trained and mentored new office clerks on company procedures

· Communicated with clients to gather necessary information and ensure accuracy of documents

· Assisted with case management tasks such as scheduling hearings and filing court documents

· Maintained confidentiality and handled sensitive information with discretion

· Efficiently perform general office tasks such as filing, faxing, scanning, and organizing documents.

· Provide exceptional customer service by answering inquiries, managing phone calls, and greeting visitors.

· Responded promptly and professionally to customer inquiries

· Assisted customers with product inquiries, placing orders, and resolving issues

· Maintained accurate and detailed customer records

· Demonstrated strong problem-solving skills by identifying customer needs and recommending appropriate products or services

· Maintained accurate and up-to-date customer records using CRM software, ensuring efficient and effective tracking of customer interactions.