Daija Dennis
Guelph
Summary
Customer service professional with a strong background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease. Consistently driving results and maintaining a positive work environment.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
TTEC
01.2023 - 01.2024
- Managed customer calls effectively and efficiently in a fast paced environment.
- Ensured customers are satisfied with presented solutions before processing any account changes.
- Maintained phone quality and performance levels while working on customer related projects.
- Recommended solutions within customers budgets and proactively followed up with customer satisfaction surveys.
- Strived for quick complaint resolutions by resolving problems on the first call, avoiding escalation of issues/call backs.
- Tracked customers missing products, handling any discrepancies and kept accurate records.
- Performed basic troubleshooting steps with customers for their devices.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Remained empathetic when addressing concerns during high-pressure situations.
Market Researcher
Numeris
01.2020 - 01.2023
- Recorded accurate respondents' answers during interviews for future reference.
- Gathered relevant information by using sophisticated tracking and measurement technologies.
- Delivered exceptional customer service by building rapport.
- Accurately followed provided methodology and script instructions to ensure the quality of data.
- Coded each inbound call timely and accurately.
- Attentively followed weekly compliance.
- Adhered to all confidentiality protocols at all times.
- Remained calm and patient with recipients at all times to support any concerns with relevant information.
Floor Coordinator
Winners
01.2019 - 01.2022
- Politely greeted customers through personable interactions.
- Made reasonable procedure exceptions to accommodate customer needs.
- Handled billing problems and customer complaints quickly and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Responded to telephone inquiries, providing quality service to customers and associates about product availability and stock.
- Prepared daily reports on the team's production and overall performance.
Customer Service Specialist
Custom Creations
01.2013 - 01.2017
- Provided clients with information and assistance via phone and in person.
- Responded to client requests and concerns.
- Worked efficiently and accurately in a fast paced environment.
- Performed general office duties.
- Managed multiple projects simultaneously with precision and attention to detail.
- Maintained an empathetic demeanor when addressing concerns during high-pressure situations.
- Maintained a positive atmosphere within the workplace by consistently displaying an upbeat attitude, strong work ethic, and commitment to excellent customer service.
Education
Medical Aesthetics Diploma -
Looks Aesthetic Academy
01.2020
Spa Management Diploma -
Humber College
01.2017
Secondary School Diploma -
St. Augustine S.S
01.2014
Skills
- Goal-oriented, with strong organizational and time management skills
- Team-oriented with exceptional verbal and written communication skills
- Proficient in Microsoft Excel, Word, and Database Management
- Customer service and problem resolution
- Relationship Building
- Adaptability
- Attention to detail
- Self-motivated
Timeline
Customer Service Specialist
TTEC
01.2023 - 01.2024
Market Researcher
Numeris
01.2020 - 01.2023
Floor Coordinator
Winners
01.2019 - 01.2022
Customer Service Specialist
Custom Creations
01.2013 - 01.2017
Spa Management Diploma -
Humber College
Secondary School Diploma -
St. Augustine S.S
Medical Aesthetics Diploma -
Looks Aesthetic Academy
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