Aschna Corrielant
Hamilton,Ontario
Summary
To obtain full-time employment, utilizing my skills and abilities to benefit your company.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
NTT-BPO
06.2021 - 09.2023
- Provided exceptional customer service skills to multiple high value customers and assisted customers with their orders.
- Communicated with customers through phone, email, and chat. Ensured proper grammer and maintained high level of professionalism while representing the company.
- Extensively trained multiple agents to perform daily task for the company and customers. Provided offline support to new agents.
- Worked with eCommerce to resolve customers inquiry and complete multiple daily task for the company.
- Worked directly with UPS, Fedex, Swyft, Canada Post and Bolt to ensure customers orders are delivered accordingly.
- Assisted customers with purchasing from high-end brands like Gucci, Chanel, Tom Ford.
Customer Support Representative
Alorica
08.2020 - 10.2020
- Processed incoming and outgoing calls, photocopied documents and processed invoices/sales.
- Managed customer online orders, as well as effectively responding to inquiries and requests for services from a diverse client base.
- Diligently provided guidance and assistance to customers navigating the Best Buy website.
- Answered customer questions about products and services. Assisted customers and with locating merchandise, and promoted key items.
- Worked to meet or exceed special targets for sales and specific product promotions.
Cell Phone Sales Representative
S&P Data
06.2019 - 08.2020
- Provided reliable service to existing cellphone customers; upsell phone plans/IT devices/products
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with understanding their bills and usage.
- Worked in retention to help prevent escalated customers from ending their services. Offered deals and plans to customers to help substitute their concerns.
Customer Support Representative
Concentrix
02.2018 - 11.2019
- Handled multiple inbound and outbound calls in a timely manner to manage my average handling time.
- Provided technical support for iPhones, MacBook’s, IPads, IPod, Apple Watch, Beats by Dre, ICloud, Safari, Pages, MS Word.
- Worked in a fast-paced environment and resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers with identifying hardware and software issues and explained solutions to restore service and functionality.
Education
Smart Serve -
Ontario
Hamilton, ON04.2023
College Diploma - Paralegal
Mohawk College
Hamilton, ON10.2022
High School Diploma -
Cathedral High School
Hamilton, ON06.2017
Skills
- Computer Software / Technical Support / Application Knowledge
- Excellent Written and Oral Communication Skills
- Proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Teams, Skype, Zoom
- Issue and Complaint Resolution and Deescalation Skills while Maintaining a Professional Attitude
- Ability to Manage Average Hold Time, After Call Wait Time and Average Handle Time
- Able to Work Under Pressure and Handle High Call Volume in a Fast-Paced work Environment and Prioritize Task
- Ability to Provide Strong Legal Research Skills
- High Organizational skills, Strong Time Management Skills and Detailed Oriented
Languages
English
Timeline
Customer Service Specialist
NTT-BPO
06.2021 - 09.2023
Customer Support Representative
Alorica
08.2020 - 10.2020
Cell Phone Sales Representative
S&P Data
06.2019 - 08.2020
Customer Support Representative
Concentrix
02.2018 - 11.2019
Smart Serve -
Ontario
College Diploma - Paralegal
Mohawk College
High School Diploma -
Cathedral High School
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