Professional Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline

Abhirami Sajeev

ForgeFit
London
3
years of professional experience
1
Certification

I’m a motivated professional who’s genuinely passionate about learning and growing every day. My background in customer service, logistics, and technical support has helped me build strong organizational skills and the ability to handle multiple tasks smoothly. I’m comfortable using Microsoft Office and believe clear, respectful communication is key to building great relationships with customers, vendors, and colleagues. Whether working on my own or with a team, I bring integrity and dedication to everything I do. I’m excited about the chance to join EMCO Corporation’s Strategic Development Program to develop my skills further and contribute to a company that values innovation, teamwork, and personal growth.

Work History

Customer Service Specialist

1 Year 1 Month
ForgeFit | 05.2024 - 06.2025
  • Helped customers every day by answering questions about products, tracking their orders, and making sure they had a smooth experience from start to finish.
  • Worked closely with our sales, shipping, and service teams to quickly sort out any issues and keep things running smoothly.
  • Used our CRM system to stay organized, track conversations, and follow up with customers so nothing was missed.
  • Made sure customers felt heard, supported, and appreciated.
  • Managed a fast-paced workload while keeping a calm, friendly, and solutions-focused approach.

Logistics Assistant

7 Months
Green Shield | 09.2023 - 04.2024
  • Helped prepare and package daily medication orders with care, making sure everything was accurate and ready to go on time.
  • Communicated with patients, clinics, and drivers to schedule deliveries, give updates, and sort out any questions or issues.
  • Used delivery tracking software to stay on top of orders and make sure everything reached the right place without delays.
  • Followed proper cold chain steps to keep temperature-sensitive medications safe during handling and transport.
  • Kept track of inventory and restocked supplies, helping the team stay organized and avoid shortages.
  • Occasionally stepped in to deliver medications locally, always representing the company with professionalism and kindness.

Programmer Analyst

1 Year 6 Months
Cognizant Technologies Solutions | 02.2022 - 08.2023
  • Worked closely with global clients and teams to really understand their needs and deliver practical solutions, always keeping a positive attitude and focused on getting results.
  • Regularly used Microsoft Office to create reports, track how projects were progressing, and keep everyone involved up to date.
  • Handled support tickets to quickly sort out technical issues, making sure users felt informed and supported every step of the way.
  • Carried out both manual and automated testing using SQL and Python, helping to catch bugs and improve software reliability.
  • Provided friendly, timely help by troubleshooting problems and answering questions, ensuring users felt confident and taken care of.
  • Built strong relationships with clients and coworkers by communicating openly and honestly, which helped teamwork run smoothly.

Education

PG Diploma - Logistics And Supply Chain Management

Fanshawe College | London | 04-2025
  • 4.0 GPA

PG Diploma - Project Management

Fanshawe College | London, ON | 04-2024
  • 4.05 GPA

Bachelor of Technology - Civil Engineering

APJ Abdul Kalam Technological University | Kochi, India | 06-2021

Skills

Positive attitude & results-oriented mindset
Desire for continuous learning & growth
Excellent customer service & organizational skills
Strong work ethic & high standard of integrity
Ability to work independently & in team environments
Excellent communication & relationship-building skills
Proficient in Microsoft Office (Word
Excel
Outlook)
Manual & automation testing (SQL
Python)
Technical troubleshooting & ticket management
Time management & multitasking
Experience collaborating with global clients
Process improvement & problem-solving

Languages

English
Hindi

Certification

SAP

WHIMS

Microsoft Office Specialist (MOS)

SQL

Timeline

Customer Service Specialist

ForgeFit
05.2024 - 06.2025Read More

Logistics Assistant

Green Shield
09.2023 - 04.2024Read More

Programmer Analyst

Cognizant Technologies Solutions
02.2022 - 08.2023Read More

Fanshawe College

PG Diploma from Logistics And Supply Chain Management
Read More

Fanshawe College

PG Diploma from Project Management
Read More

APJ Abdul Kalam Technological University

Bachelor of Technology from Civil Engineering
Read More
Abhirami Sajeev