Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Abhirami Sajeev

London

Summary

I’m a motivated professional who’s genuinely passionate about learning and growing every day. My background in customer service, logistics, and technical support has helped me build strong organizational skills and the ability to handle multiple tasks smoothly. I’m comfortable using Microsoft Office and believe clear, respectful communication is key to building great relationships with customers, vendors, and colleagues. Whether working on my own or with a team, I bring integrity and dedication to everything I do. I’m excited about the chance to join EMCO Corporation’s Strategic Development Program to develop my skills further and contribute to a company that values innovation, teamwork, and personal growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

ForgeFit
05.2024 - 06.2025
  • Helped customers every day by answering questions about products, tracking their orders, and making sure they had a smooth experience from start to finish.
  • Worked closely with our sales, shipping, and service teams to quickly sort out any issues and keep things running smoothly.
  • Used our CRM system to stay organized, track conversations, and follow up with customers so nothing was missed.
  • Made sure customers felt heard, supported, and appreciated.
  • Managed a fast-paced workload while keeping a calm, friendly, and solutions-focused approach.

Logistics Assistant

Green Shield
09.2023 - 04.2024
  • Helped prepare and package daily medication orders with care, making sure everything was accurate and ready to go on time.
  • Communicated with patients, clinics, and drivers to schedule deliveries, give updates, and sort out any questions or issues.
  • Used delivery tracking software to stay on top of orders and make sure everything reached the right place without delays.
  • Followed proper cold chain steps to keep temperature-sensitive medications safe during handling and transport.
  • Kept track of inventory and restocked supplies, helping the team stay organized and avoid shortages.
  • Occasionally stepped in to deliver medications locally, always representing the company with professionalism and kindness.

Programmer Analyst

Cognizant Technologies Solutions
02.2022 - 08.2023
  • Worked closely with global clients and teams to really understand their needs and deliver practical solutions, always keeping a positive attitude and focused on getting results.
  • Regularly used Microsoft Office to create reports, track how projects were progressing, and keep everyone involved up to date.
  • Handled support tickets to quickly sort out technical issues, making sure users felt informed and supported every step of the way.
  • Carried out both manual and automated testing using SQL and Python, helping to catch bugs and improve software reliability.
  • Provided friendly, timely help by troubleshooting problems and answering questions, ensuring users felt confident and taken care of.
  • Built strong relationships with clients and coworkers by communicating openly and honestly, which helped teamwork run smoothly.

Education

PG Diploma - Logistics And Supply Chain Management

Fanshawe College
London
04-2025

PG Diploma - Project Management

Fanshawe College
London, ON
04-2024

Bachelor of Technology - Civil Engineering

APJ Abdul Kalam Technological University
Kochi, India
06-2021

Skills

  • Positive attitude & results-oriented mindset
  • Desire for continuous learning & growth
  • Excellent customer service & organizational skills
  • Strong work ethic & high standard of integrity
  • Ability to work independently & in team environments
  • Excellent communication & relationship-building skills
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Manual & automation testing (SQL, Python)
  • Technical troubleshooting & ticket management
  • Time management & multitasking
  • Experience collaborating with global clients
  • Process improvement & problem-solving

Languages

English
Hindi

Certification

SAP

WHIMS

Microsoft Office Specialist (MOS)

SQL


Timeline

Customer Service Specialist

ForgeFit
05.2024 - 06.2025

Logistics Assistant

Green Shield
09.2023 - 04.2024

Programmer Analyst

Cognizant Technologies Solutions
02.2022 - 08.2023

PG Diploma - Logistics And Supply Chain Management

Fanshawe College

PG Diploma - Project Management

Fanshawe College

Bachelor of Technology - Civil Engineering

APJ Abdul Kalam Technological University
Abhirami Sajeev