Czarina Llado
Winnipeg,MB
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Detail and goal oriented individual. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
Jim Gauthier Chevrolet
09.2023 - 09.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Starbucks Barista and Cashier
Winnipeg International Airport
08.2022 - 07.2023
- Prepared food and beverages to standard recipes or customized for customers.
- Operated cash register with excellent accuracy and friendliness towards customers.
- Displayed ability to communicate effectively in fast-paced environment.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed closing duties such as sweeping and mopping floors, washing and unloading dishes, garbage disposal, restocking fridges, and cleaning counters, machines, and seating areas daily.
- Served over 100 customers per day.
Global Operations Specialist
SkipTheDishes
12.2019 - 11.2020
- Responded to customer inquiries over live chat support to provide general assistance and solutions to meet customer's needs.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Facilitated communication between all parties involved in each delivery to ensure on-time deliveries and complete customer satisfaction.
- Assisted in data entry tasks in Courier Department with speed and accuracy to meet goal deadlines.
- Used Microsoft Word, Microsoft Excel Spreadsheets, and other software tools to create documents and other communications.
- Maintained 95% and above monthly customer satisfaction rating.
Education
High School Diploma -
St. Boniface Diocesan High School
Winnipeg06.2019
Skills
- 3 Years of Customer Service Experience
- 1 Year of Cashier Experience
- Computer Proficiency (Microsoft Word, Outlook, Powerpoint, Excel Spreadsheet, Data Entry)
- Adaptable and First Learner
- Effective Communication Skills
- Time Management and Organizational Skills
- Respectful and Compassionate
- Attention to Detail
- Collaborative Teamwork Abilities
- Elderly Care
- Childcare experience
- Direct Patient Care
Timeline
Receptionist
Jim Gauthier Chevrolet
09.2023 - 09.2023
Starbucks Barista and Cashier
Winnipeg International Airport
08.2022 - 07.2023
Global Operations Specialist
SkipTheDishes
12.2019 - 11.2020
High School Diploma -
St. Boniface Diocesan High School
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