Cynthia Young
Results-driven customer service representative and baker with experience at Save on Foods, known for enhancing customer satisfaction through active listening and quality control. Expert in product sales and conflict resolution, consistently delivering high-standard baked goods and fostering positive shopping experiences. Proven ability to thrive in high-pressure environments.
Work History
Customer Service Representative/ Baker
13 Years 8 MonthsPrepared baked goods for store opening and customer sales as morning baker, ensuring consistent product readiness.
- Assisted shoppers with product locations, pricing, and store policies to support smooth shopping experiences.
- Resolved customer concerns professionally, escalating complex issues to management when needed.
- Answered phone inquiries and provided clear information on store services, hours, and product availability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Increased customer satisfaction with friendly and efficient service.
Baker
2 Years 1 MonthPreparred and baked desserts and baked products for restaurant and buffet as well as for in house catering.
Supported baker, chef, and kitchen staff during restaurant service and catering operations.
Maintained professional standards during restaurant and catering food preparation for hotel patrons.