Cyle Hagen

Responsible to the Captain for duties pertaining to passenger safety and comfort as well as Supervision of Flight Attendants.

Responsible for control of the onboard service.

Responsible to monitor the performance of Flight Attendants.

Responsible to ensure Flight Attendant proficiency in their safety knowledge and that the highest standards of service are met on every flight.

Responsible to achieve a good comfortable working environment for the crew and a pleasant traveling experience for the passengers.

Responsible for In-Flight documentation pertinent to the flight.

Obtain necessary flight details and to relay this information to the flight attendant.

Carry out duties assigned by the captain in matters concerning passenger safety and passenger relations.

Assume responsibility of the flight attendant while on assignments away from home base.

Responsible for the adherence of Porters Brand and Service Standards.

Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard.

Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations. Any other duties assigned by Manager, In-Flight Services.

Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

Working collaboratively with others to achieve organizational goals.

Providing service excellence to internal and/or external customers (passengers).

Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

Focusing efforts on achieving high quality results consistent with the organization’s standards.

Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Navigated routes efficiently to ensure timely deliveries and customer satisfaction.

Managed inventory checks and maintained accurate logs of items delivered.

Operated delivery vehicle safely, adhering to traffic regulations and company policies.

Coordinated with dispatch to optimize delivery schedules and minimize delays.

Load, unload, and secure packages within the vehicle, ensuring proper handling to prevent damage.

Plan efficient delivery routes to ensure timely and accurate delivery of parcels to customers.

Conduct safety and post-trip inspections of the delivery vehicle.

Interact with customers, deliver items, and update delivery tracking systems and records.

Maintain constant communication with customers and internal departments, such as dispatch.

Essential Skills and Qualities

Crucial for ensuring packages go to the correct addresses and for minimizing errors.

Adherence to safety protocols for both the driver and the integrity of the packages.

The ability to work in various weather conditions and manage heavy workloads.

Strong organizational skills are needed to manage transportation and delivery operations precisely.

The ability to handle heavy and sometimes bulky items, as well as get in and out of the truck frequently.

Work Environment

Drivers often work alone but may collaborate with colleagues in the warehouse and dispatch.

A dynamic and fast-paced environment that requires consistent effort to meet delivery goals.

The role involves working outside in various weather conditions.

Drivers use handheld scanners or other technology to manage routes and track packages

Cleaning and maintaining chimneys, hearths, wood-burning stoves, and outdoor fireplaces.

Adjust, repair or replace mechanical or electrical system parts and components using hand tools and equipment.

Test and adjust repaired systems for proper performance. Perform scheduled maintenance service on equipment.

Advise customers on work performed and general condition of equipment.

Installs, inspects, maintains, and repairs fireplaces, wood stoves, gas inserts, and chimney systems

Support to gas technicians by assisting with the installation, maintenance, and repair of gas systems and appliances, while adhering to strict safety protocols and regulations.

Handling equipment, checking for gas leaks under supervision, organizing tools and materials, reading technical drawings, and performing basic site preparation, all while learning and developing skills under the guidance of a certified technician.

Greets all customers in a polite and friendly manner.
Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
Promotes company sponsor programs, i.e., credit card service, product protection and charity initiatives.
Assists customers with bagging and loading of merchandise.
Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
Refers appropriate service and transactional items to a Customer Service Manager as required.

Effortlessly deliver friendly and attentive service to maintain passenger comfort

Adhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policies.

Required to perform the physical duties of a flight attendant, such as lifting up to 50 lbs, standing for extended periods, and assisting passengers during emergencies.

Tactfully manage unforeseen operational and passenger situations.

Actively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experience.

Exemplify the Porter Values

Adhere to Porter's uniform and grooming standards at all times.

Develop and maintain a positive relationship with team members.

Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety Policy.