Hi, I’m
Angela Ayala
Mississauga,Canada
Overview
14
years of professional experience
1
Certification
Work History
Porter Airlines Inc.
Network Operations Coordinator
08.2023 - Current
Job overview
- In charge of APIS data transition to CBSA, secure flight and CBP
- Assist all customer service representatives across the network (U.S.A
- And Canada) with any upcoming issues to have an OTP operation
- Ticketing, checking in, irregular operations, outages and fraudulent locks
- Oversee the connections desk that serves as a main point to code share airlines that rely on our changes of schedule to advise of potential misconnections and prevent passengers from a drastic change in their itinerary
- Help the duty officer as well as dispatchers to finalize the equipment swaps, diversions and back to gate irregular operations through several systems, such as GoNow, NO-C and NavBlue
Menzies Aviation
Flight Coordinator
04.2022 - Current
Job overview
- Coordinate 12 hr shift operations dedicated to Flair Airlines and its more than 15 flights daily
- Coordinate groomers, passenger services agents, customs, baggage handling, ramp agents etc
- Make daily shift reports and code delays for billing purposes
- Attend daily meetings and briefings to update the nation wide team on all airports throughout Canada
- Give support to passenger services agents in regards to the boarding process, weight and balance reports and final reports of daily flights
- Maintain communication with OCCs and gate alocators at Pearson airport
Menzies Aviation Colombia
General Manager
12.2022 - 03.2023
Job overview
- Company Overview: Ultra Airlines, Colombia
- Developed three above the wing passenger services departments, in three different cities, Bogota, Medellin (the hub) and Cali
- Including the initial training and the plan for recurrent trainings for over 70 passenger services employees and 10 supervisors
- Aligned below the wing procedures for the client (Ultra Airlines) to deliver an excellent and otp performance with a fleet starting with 9 Airbus A320
- Organized official national permits with Aeronautica Civil Colombiana to allow the entry of the aircrafts into the country on time for the operation to start and with all permits and certified personnel
- Worked alongside El Dorado Airport and Ultra Airlines marketing, to organize the counters and path for passengers for the future of the airline
- Performed the project management delivering the results desired on time and within the budget given by the airline to the groundhandler proving the track of otp to start the operations on the day the airline agreed and marketed within the country
- Developed two sale points in two different cities (Bogota and Medellin) for ticket sales and created revenue procedures for the proper collection of money and delivery to the airline
- Established the office of the airline of the three different cities operations initiated with
- Created a safe and efficient space for employees to work at and be prepared for the operation 24/7
- Including the resources needed (all electronic devices and office supplies) even so under the budget given
- Implemented the system within all airports that was bought by Ultra Airlines, GoNow
- And made sure that everything ran smoothly through security with boarding passes, QR codes etc
- Ultra Airlines, Colombia
Avianet
Social Media Manager
03.2021 - 12.2021
Job overview
- Managed editorial calendars and rescheduled PR events and meetings.
- Prepared RFP and RFQ responses for new business pitches and presentations.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Taught in-house employees strategies for successful internal and external communications.
- Authored fresh and engaging press releases and prepared complete press kits.
- Created and implemented systems and processes for monitoring media coverage.
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Led crisis communications and media relations activities in response to challenging situations.
Swoop
Flight Attendant
01.2020 - 06.2021
Job overview
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
Copa Airlines / Swissport International Ltd.
Training Coordinator/Passenger Services
08.2013 - 01.2020
Job overview
- Managed all positions of the operation for the arrival and departure of the flight, accurately
- Supervised evening operations, handling customer complaints and requests in an efficient and timely manner
- Monitoring the arrival operation, making sure emergency situations were controlled and the resources were dispatched appropriately, following GTAA procedure
- Handled the system of the airline to give accurate information to GTAA and CBSA personnel
- Assisted passengers with enquiries about the arrival and departure of flights, directing them to the right area
- Trained new staff to provide consistent customer service, coordinate trainings and have records up to date for audits
CLS catering LSG
Operations Supervisor
06.2015 - 01.2016
Job overview
- Supervised, amend flight reports and update meal loading in an accurate and consistent manner, as well as maintain the times for flight departures/arrivals
- Generated the meal order top up, according to customer daily requests
- Responsible for the special handling requests from every airline on a daily basis
- In charge of critical Delay Investigation Reports
- Managed and solved issues in regards to operation arrangement
- Controlled adjustments and schedules of operational manpower
- In charge of ADHOC event handling
- Responsible for the administration of the Chiller condition check (HACCP-CP7)
- Accountable for security checks as well as daily shift briefings
- Trained on several aircraft door operating procedures
- Conducted Internal Audits as required by Co-corporate office
Copa Airlines / Servisair Canada
Passenger Service Agent
05.2011 - 08.2013
Job overview
- Handled efficiently hard customer situations and complicated transactions
- Assisted airline staff members for safe and consistent airline operations
- Handled computer system of the company to make flight reservations and to issue boarding passes and tickets
- Answered passenger enquiries about the arrival and departure of flights and made sure that passengers get onboard the correct flight
- Made public informational announcements, made sure boarding process was safe and complete
Education
Universidad Los AndesBogotá, Cundinamarca
Master from Manager Abilities
02.2025
George Brown CollegeToronto, ON
Associates diploma from Hospitality Management
01.2014
George Brown CollegeToronto, ON
Diploma from Counseling
06.2012
Skills
- Microsoft Office
- Customer service
- Leadership
- Employee Orientation
- Management
- Event Planning
- Account Reconciliation
- Financial Report Writing
- Internal Audits
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- RAIC, 04/01/22, 04/01/27
- TRANSPORT CANADA CLEARANCE YTZ
Personal Information
Willing To Relocate: Anywhere
Timeline
Network Operations Coordinator
Porter Airlines Inc.
08.2023 - Current
General Manager
Menzies Aviation Colombia
12.2022 - 03.2023
Flight Coordinator
Menzies Aviation
04.2022 - Current
Social Media Manager
Avianet
03.2021 - 12.2021
Flight Attendant
Swoop
01.2020 - 06.2021
Operations Supervisor
CLS catering LSG
06.2015 - 01.2016
Training Coordinator/Passenger Services
Copa Airlines / Swissport International Ltd.
08.2013 - 01.2020
Passenger Service Agent
Copa Airlines / Servisair Canada
05.2011 - 08.2013
George Brown College
Associates diploma from Hospitality Management
George Brown College
Diploma from Counseling
Universidad Los Andes
Master from Manager Abilities
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