BRYNX CHARL RAMOS
Oshawa
Summary
Results-driven professional with a background in customer service and technical operations, pursuing a challenging opportunity within a respected company. Proven ability to maintain a strong work ethic while delivering exceptional service. Skilled in heavy equipment operation, cash handling, and general maintenance tasks.
Overview
6
6
years of professional experience
Work History
Ramp Attendant
Porter Airlines Inc.
01.2025 - Current
- Operated ground support equipment to facilitate timely aircraft arrivals and departures.
- Coordinated baggage handling processes to ensure efficient loading and unloading operations.
- Conducted safety inspections on equipment and work areas to maintain compliance with regulations.
- Implemented workflow improvements, reducing turnaround times for aircraft servicing activities.
- Provided exceptional customer service to passengers during boarding and deplaning processes.
- Displayed strong attention to detail while verifying passenger counts, baggage load distribution, and other critical information prior to flight departures.
Bagroom Agent
Menzies Aviation
06.2024 - 01.2025
- Handled heavy lifting and managed luggage with a focus on safety and efficiency.
- Tracked, sorted, and loaded bags correctly to minimize delays and customer issues.
- Demonstrated proficiency in airline baggage tracking software for effective operations.
Aircraft Cleaner
Delta Facilities Maintenance Inc.
10.2021 - 10.2024
- Supervised comprehensive cleaning of aircraft environments for passenger and crew areas.
- Guaranteed 100% cleanliness of aircraft interiors and exteriors according to client specifications.
- Executed security measures through active monitoring, patrols, and equipment management.
- Regulated access to facilities to prevent unauthorized entry and maintain a secure work environment.
Swing Manager, Team Leader / Customer Service Representative
McDonald's
12.2019 - 10.2021
- Led team of 12 crew members during shifts, enhancing engagement to consistently exceed $2,500 sales goal.
- Executed weekly inventory checks and streamlined ordering procedures, cutting expenses by 15% in under one year.
- Monitored shift operations to ensure compliance with McDonald's standards regarding safety, security, and profitability.
- Coordinated with next Swing Manager to prepare for upcoming shifts, ensuring continuity of operations.
- Trained new hires on safety protocols and quality standards using effective e-learning platforms.
- Utilized Point-Of-Sale (POS) systems to analyze sales trends and improve inventory decisions.
Education
Ontario Secondary School Diploma - undefined
James Cardinal Mcguigan Catholic High School
01.2018
Skills
- Cash flow management
- Sales transaction systems
- Collaborative communication skills
- Client relationship management
- Strategic organizational development
- Workplace safety practices
- Proficient in Microsoft Office applications
- Expertise in biomedical sciences
- Valid G-class driving license
Timeline
Ramp Attendant
Porter Airlines Inc.
01.2025 - Current
Bagroom Agent
Menzies Aviation
06.2024 - 01.2025
Aircraft Cleaner
Delta Facilities Maintenance Inc.
10.2021 - 10.2024
Swing Manager, Team Leader / Customer Service Representative
McDonald's
12.2019 - 10.2021
Ontario Secondary School Diploma - undefined
James Cardinal Mcguigan Catholic High School
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