Curtis Robinson
Lake Cowichan,BC
Summary
Professional hospitality worker and certified Health Care Assistant, ready to excel in any work environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. With all transferable skills into any work field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Oliver & Bonacini Restaurants
09.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server/Bartender
The Rec Room
09.2021 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Bartender/Expo/Dish/Bar Back
JT’s Bar & Grill
05.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Grocery
Loblaw
10.2019 - 08.2021
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
- Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
- Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
- Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
Florist/ Keyholder
Ladybug Floral
05.2017 - 05.2021
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Utilized floral design techniques to craft unique floral arrangements.
Education
Diploma - Health Care Assistant
Sprott Shaw College
Nanaimo, BC08.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Patient-focused care
- Time management
- Calm under stress
Certification
- Food Safe July 2020 B.C
- WHIMIS July 2020 B.C
- First Aid Level C w/t AED August 2020 B.C
- SPECO July 2020 B.C
- CPI Training September 2020 B.C
- Proserve August 2021 Alberta
- AODA (2005) of Fundamentals of the AODA Customer Service Standard Workshop (PWD) October 2013 Ontario
- Key Informant Interviews & Facilitating Focus Groups August 2012 Ontario
- Public Speaking & Presentations August 2012 Ontario
Timeline
Server
Oliver & Bonacini Restaurants
09.2023 - 11.2024
Server/Bartender/Expo/Dish/Bar Back
JT’s Bar & Grill
05.2022 - 09.2022
Server/Bartender
The Rec Room
09.2021 - 04.2023
Grocery
Loblaw
10.2019 - 08.2021
Florist/ Keyholder
Ladybug Floral
05.2017 - 05.2021
- Food Safe July 2020 B.C
- WHIMIS July 2020 B.C
- First Aid Level C w/t AED August 2020 B.C
- SPECO July 2020 B.C
- CPI Training September 2020 B.C
- Proserve August 2021 Alberta
- AODA (2005) of Fundamentals of the AODA Customer Service Standard Workshop (PWD) October 2013 Ontario
- Key Informant Interviews & Facilitating Focus Groups August 2012 Ontario
- Public Speaking & Presentations August 2012 Ontario
Diploma - Health Care Assistant
Sprott Shaw College
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