Computer Gaming
Open To Work
Crystal Simard
Professional
Calgary,AB
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Calgary, AB
Open to relocation: Yes
Salary Range
45000/yr - 200000/yrImportant To Me
Work-life balanceCareer advancementHealthcare benefitsPaid time offFlexible work hoursStock Options / Equity / Profit SharingPersonal development programsPaid sick leaveWork from home optionCompany Culture401k matchTeam Building / Company Retreats4-day work weekSummary
Motivated operations and support specialist with over 10 years of combined experience in team leadership, administration, and technical troubleshooting. Recognized for staying calm under pressure, working independently to meet strict deadline, and implementing efficient workflows across multiple industries
Work History
Operations & Inventory Department Assistant
Loblaw Companies - Liquor & Grocery Divisions
Calgary, Alberta
11.2013 - Current
- Coordinated daily operations, including team workflows and complex employee scheduling for fast-paced departments
- maintained strict data compliance by tracking active inventory metrics and producing daily operational reports
- resolved high-priority customer escalations professionally, consistently maintaining the store's high service standards
Property Caretaker & Animal Care Attendant
Self-Employed
Calgary , Ab
02.2014 - 09.2020
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Set security system using passcode and kept appropriately armed while at property and away.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Maintained lawn and outdoor property for house to appear “lived-in.”
Customer Service & Technical Support Specialist
Various Companies
Calgary, Alberta
05.2002 - 11.2013
- Provided tier-1 technical support and hardware setups, including desktop confgurations and peripheral troubleshooting for remote field staff.
- Logged, tracked and systematically escalated complex technical issues using internal ticketing procedures.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Skills
Self motivation
Positive attitude
Goal setting
Professionalism
Continuous improvement
Problem-solving aptitude
Relationship building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
100% Client Retention Rate through 6 consecutive years through execution of security, logistics and independent time management
Streamlined weekly department scheduling, maintaining operational coverage during peak hours while managing labour budgets
Reorganized and updated corporate filing systems, directly improving information retrieval times and daily office workflow efficency
References
References available upon request.
Professional Development
Gained 20 years of hands-on experience handling:
Practical Office Operations including daily paperwork, organizing office workflows, and checking business records, matching the core skills taught in business administration programs.
Everyday Computer Support which handled setting up computers, installing basics software and fixing routine hardware issues, matching the practical skills taught in entry level IT courses.
Information & Data Organizing: Mastered daily data entry, proofreading, and electronic filing methods to keep business records safe, matching the standard requirements of office training certificates.
Interests
Nature & Camping
Museums & Photography
Travel & Adventure
Overview
20
20
Years of professional experience
6
6
Years of management
3
3
Years of having a side business