VENKATA CHANDRA SEKHAR JAMPALA
Greater Sudbury,ON
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cash Office Assistant
Loblaws - REAL CANADIAN SUPER STORE
2023.07 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using [Software].
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed and responded to correspondence and inquiries from customers and vendors.
Service Manager
State Bank Of India, SBI
2019.08 - 2025.04
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed customer loyalty programs to increase customer satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained records of service transactions and customer feedback for future reference.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Bank Teller
State Bank Of India, SBI
2019.01 - 2025.01
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Sold and cross-sold bank products to new and existing customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Loan Officer
State Bank Of India, SBI
2019.10 - 2023.01
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Advised clients on mortgage, education and personal loans.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed and implemented marketing campaigns to attract new customers.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Identified opportunities to cross-sell and upsell loan products to customers.
Education
High School Diploma -
INDIAN INSTITUTE OF BANKING AND FINANCE
INDIAMaster of Science - Electronics
ANDHRA UNIVERSITY
INDIA04.2006
Bachelor of Science - Electronics
ANDHRA UNIVERISTY
INDIA04.2004
Skills
- Employee Timesheet Processing
- Financial Closing Reports
- Vendor Record Management
- Data Entry and 10-Key
- Cash Distribution
- Balance Transfers
- Credit Application Review
- Loan Product Promotion
- Cash Handling
- Business Development
- Financial Advising
- Financial Services
- Mutual Funds Knowledge
Accomplishments
Best loan officer
Certification
JAIIB -
CAIIB
Timeline
Cash Office Assistant
Loblaws - REAL CANADIAN SUPER STORE
2023.07 - Current
Loan Officer
State Bank Of India, SBI
2019.10 - 2023.01
Service Manager
State Bank Of India, SBI
2019.08 - 2025.04
Bank Teller
State Bank Of India, SBI
2019.01 - 2025.01
High School Diploma -
INDIAN INSTITUTE OF BANKING AND FINANCE
Master of Science - Electronics
ANDHRA UNIVERSITY
Bachelor of Science - Electronics
ANDHRA UNIVERISTY
JAIIB -
CAIIB
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