Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Intern

Crystal Rose Pearson

Summary

Dedicated and versatile professional seeking a role as an administration assistant, customer service representative, or office administration. With a strong background in providing exceptional support and delivering outstanding customer service, adept at managing multiple tasks and prioritizing responsibilities. Skilled in utilizing various software applications and maintaining organized systems, committed to ensuring efficient operations and fostering positive working relationships. Proactive problem-solver with excellent communication skills, eager to contribute expertise in administrative functions to drive success within a dynamic work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Life Enrichment Assistant

Amica Little Lake
02.2021 - Current
  • Developed, planned and organized programs in Assisted living and Memory care, while department was transitioning managers
  • Assisted in developing new programs and events
  • Have strong interpersonal and communications skills
  • Have Twenty years of experience working with and caring for mature adults in a caring and friendly manner Always continuing education and any related training that is needed
  • Motives, supervised, and encourage students, and volunteers when team leaders are not in
  • Strong relationship with family members and team members

Customer Service Representative

Hinduja Global Solutions
11.2018 - Current
  • Answer calls pertaining to questions about parcels, mail and key lock, damaged CMB and other mail boxes
  • Multitasking of typing and talking at the same time
  • Customer service abilities
  • Able to deescalate angry customers and still have their concerns looked into

Lifestyle and Programs Assistant

Allandale Station Retirement Residence
11.2019 - 02.2021
  • Organize and implement programs, according to our residents needs
  • Organized the Christmas 2019 Gala including the dinner, music and decorations and stayed under budget
  • Assisted the home with tours and helped with marketing events
  • During transitions of management in the programs department developed, planned and executed programs
  • Empathy for and understand the needs of our senior residents
  • Organization and time management skills
  • Member of the JHSC part one

Recreation Assistant

Owen Hill Community Care Center
04.2015 - 10.2018
  • I have learned MDS, RAPS, and RAI coding
  • I have gone on many outings with the residents- from shopping to the Zoo to art center to light tours at Christmas
  • I dress up for all the holidays and spirit days, am a team player, have started my own programs like post-crossing, have helped plan the calendar for activities for the month-helped put together stockings for Christmas, have done diners club, religious programs- hymns are my favourite

Housekeeper / Dining Room Attendant

Chartwell Retirement Residences
08.2016 - 02.2018
  • Cleaned rooms according to company policy, did daily attendance on residents during meal service, answered call bells, helped with ADL'S on a daily basis
  • Also worked in the Dietary department filled condiments, did prep work in kitchen, worked the dishwasher, made salads for supper, cleaned the dining room and prepped for next meal, washed linens, folded linen
  • Toke orders for the residents meals, served the meals

Education

Diploma in Recreation and Leisure -

Georgian College
Barrie, ON
01.2013

Certificate of Activation Techniques in Recreation -

Georgian College
Barrie, ON
01.2010

Certificate of Personal Support Worker -

Barrie Learning Center
01.2008

Skills

  • Food Service
  • Housekeeping
  • Customer Care
  • Cash Handling
  • Customer Service
  • Event Planning
  • Food Handling
  • Retail
  • Clerical Experience
  • Dementia Care
  • Call Center
  • Senior Care

Accomplishments

  • Awarded “Employee of the Month” in 2003 and 2004, and also top salesperson for the region in the flooring department.

Certification

  • JHSC, Present
  • Gentle Persuasive Approach, 06/01/18, Present

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Life Enrichment Assistant

Amica Little Lake
02.2021 - Current

Lifestyle and Programs Assistant

Allandale Station Retirement Residence
11.2019 - 02.2021

Customer Service Representative

Hinduja Global Solutions
11.2018 - Current

Housekeeper / Dining Room Attendant

Chartwell Retirement Residences
08.2016 - 02.2018

Recreation Assistant

Owen Hill Community Care Center
04.2015 - 10.2018

Certificate of Activation Techniques in Recreation -

Georgian College

Certificate of Personal Support Worker -

Barrie Learning Center

Diploma in Recreation and Leisure -

Georgian College

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Crystal Rose Pearson