Crystal Rose Pearson
Barrie,ON
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Enrichment Assistant
Amica Little Lake
Barrie, Canada
02.2021 - Current
- Organized activities for Assisted living and Memory care amidst departmental manager transition.
- Excel at building relationships and fostering communication.
- Guided students and volunteers effectively without team leaders present.
- Monitored resident safety while participating in leisure activities.
- Organized field trips to community attractions to provide residents with social interaction and recreation.
- Strong relationships with family members and team members.
- Developed daily activity plans based on resident interests and abilities.
Lifestyle and Programs Assistant
Allandale Station Retirement Residence
Barrie, Canada
11.2019 - 02.2021
- Conducted and executed tailored programs based on residents' needs.
- Executed gala event planning for Christmas 2019 with successful budget management.
- Enhanced visitor engagement through home tours.
- Designed and managed programs amid changes in departmental leadership.
- Showcased compassion and grasped the necessities of senior community members.
- Exhibited proficient organizational and time management capabilities.
- Engaged with JHSC part one initiative.
- Directed incoming calls accordingly to ensure efficient communication.
Customer Service Representative
Hinduja Global Solutions
Barrie, Canada
11.2018 - 11.2019
- Resolved customer questions about parcel deliveries, mailbox damages and security.
- Efficiently executed both typing and speaking duties simultaneously.
- Customer service abilities
- Effectively managed challenging customers, ensuring their concerns were heard and resolved.
- Engaged in telephone interactions to enhance customer understanding of available offerings.
Recreation Assistant
Owen Hill Community Care Center
Barrie, Canada
04.2015 - 10.2018
- Developed skills in utilizing MDS, RAPS, and RAI codes effectively.
- Organized seasonal projects including stocking preparations for Christmas and collaborated on diverse enrichment activities such as hymn-based religious programs.
- Coordinated projects across various departments for recreation services.
Housekeeper / Dining Room Attendant
Chartwell Retirement Residences
Barrie, Canada
08.2016 - 02.2018
- Assisted residents with ADLs and responded to call bells.
- Executed various tasks including cleaning dining area, preparing next meal and organizing linens.
- Provided timely meal service to residents.
- Restored vacant rooms to occupant-ready condition through deep cleaning.
- Ensured service carts were consistently stocked and systematically organized to enhance cleaning operations efficiency.
Sales Associate
Rona Plus
Barrie, ON
04.2015 - 05.2016
- Presented comprehensive product benefits aligned with clients' needs.
- Interacted with customers to understand their desires.
- Ensured shelves and supplies were fully stocked, creating a well-organized shopping experience.
Education
Diploma in Recreation and Leisure -
Georgian College
Barrie, ON01.2013
Certificate of Activiation Techniques in Recreation -
Georgian College
Barrie, ON01.2010
Certificate of Personal Support Worker - Assisted Seniors in ADL'S
Barrie Learning Center
Simcoe County School Board Of Education01.2008
Skills
- Food Service (2 years)
- Housekeeping (4 years)
- Customer Care (10 years)
- Customer Service (10 years
- Sales expertise
- Conflict resolution
- Regulatory compliance
- Retail (10 years)
- Clerical Experience (2 years)
- Dementia Care
- Communication skills
- Event coordination
- Resident engagement
- Activity planning
- Compassionate care
- Product sales
Certification
- JHSC, Present
- Gentle Persuasive Approach, 06/01/18, Present
Timeline
Life Enrichment Assistant
Amica Little Lake
02.2021 - Current
Lifestyle and Programs Assistant
Allandale Station Retirement Residence
11.2019 - 02.2021
Customer Service Representative
Hinduja Global Solutions
11.2018 - 11.2019
Housekeeper / Dining Room Attendant
Chartwell Retirement Residences
08.2016 - 02.2018
Sales Associate
Rona Plus
04.2015 - 05.2016
Recreation Assistant
Owen Hill Community Care Center
04.2015 - 10.2018
Diploma in Recreation and Leisure -
Georgian College
Certificate of Activiation Techniques in Recreation -
Georgian College
Certificate of Personal Support Worker - Assisted Seniors in ADL'S
Barrie Learning Center
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